Krais

Hi @ReCorpH is there any updates on the case? Anything else security needs to get it solved? :)

@ReCorpH Perfect! Thank you :)

One question @ReCorpH 

i just Saw that the account ending on 8179 is indeed the same one as the credit card ending on 4132 (as you Can see on the statement i uploaded that it is  My girlfriend, who is the owner of credit card ending on 4132. 

so her credit card is ending on 4132 and her bank account is ending on 8179. :-)

Mod-edit: Edited some info

Hey @ReCorpH thanks for the reply :) i have now uploaded the document for the card ending in 4132. I will also send bank statement for card ending in 8179 to the mail. I cannot upload both statements on the account since i only have one request on bank statement. If you Can make another, i Can upload it here too :-) 

@RayL I must have misunderstood completely. I talked with support on phone the first Day, and i understood it like i had to upload atleast three months bank statement. My bad. 
- I have sent the PDF to the mail you mentioned.. and this time just the one page.
This means i dont have to reupload the document on the account? The mail is enough? 

Okay, thanks for explaining @RayL 
And yes, i will be happy to hear more tomorrow.

I had my friend's help to scan the pictures for me.. i can most definately take some pictures with the phone tomorrow - but how do i send multiple photos? When i upload the PDF it only lets me send that one file :-) And what about date and time on the photo? I guess i can't get that if i take a photo and not a screenshot :)

Hello @RayL thanks for the Update. I now managed to create a PDF with the new documents including name and IBAN :) Can you check if the documents is good enough quality? It was pretty hard to make it work, since i had some trouble with creating it into one single file. :-)

and a question i have is, what is meant by issuing a refund to the third party?

Perfect :) thanks

Hey @RayL thank you very much for speeding up the process! That was a very fast response from the security Department. I have now uploaded the documents in PDF file. Can you check if it works correctly? I mean is it possible to view all 6 pages of the document? 
- And again, thank you for taking the time. :-)

Hey @RayL - i just uploaded the new photos. When you have time i would appreciate if you can check them to hear your opinion if they seem fine now. Thank you very much :-)

Thanks for the fast reply. I will upload new Photos. Do you have a e-mail where i can send the new photos to? It says that documents is waiting to get confirmed, so i guess i can’t upload the photos from the website, as the option Got removed after i uploaded the past 4 photos.

Also, my girlfriends credit card is very “worn out” as you have perhaps seen on the front side.. do you think this will be a problem?

Hello. I have been using my girlfriends and my friend's credit card to deposit for some time now.. (since i have lost my own) i have deposited and withdrawed many times, but suddenly it wants me to verify both of them. I asked the support why, and now i know that it is not allowed to use other's credit card even though i got permission from both of them. 
i have now sent the documents to verification but i do still have money stuck on the account in the meanwhile. How long will this process take?