Soner-Unibet

Hey Lesley150,

We are currently undergoing some maintenance, the game schedule will continue in 10 minutes

Good luck

The issue is sorted on all effected markets, have fun and good luck all 🙂

The issue is raised, when we know more, ill share the info here

6 minutes ago, MalaAgaa said:

Hello, regarding technical problems, bingo still does not open. ;( I am sad to say that the deposit was supposed to go to the bigno but unfortunately it did not reach there. there are a lot of people who deposit money with you and are unpleasantly surprised when they cannot use your services. For my part, I have not seen any message on the website regarding technical work and lack of use. I am also asking for compensation on our behalf 🥰🥰

Hi, 

Can you send us a screenshot of the issue you are facing, it does seem there is a lower traffic for your market, the issue is being reported and looked into.

The Bingo issue should be sorted now. it was related to a network routing issue.

Good luck all 🙂

50 minutes ago, Shaunyc said:

The lack of communication and a courtesy thank you for your patience for all those effected just to show loyalty and basic respect to customers 💓 have a nice day btw

What lack of communication are you referring to? Or what would you have like to see different on a communicational level? How do you feel this basic flow of respect is going?

1 hour ago, Stephanie Haughton said:

It is a nightmare, I haven’t been able to access bingo in nearly 36 hours. 

So what is the logic here that, this 36 hours of no bingo would entitle you for a €10 bingo bonus?

11 minutes ago, Shaunyc said:

@Sonar-unibet we should get a £10 bingo bonus all round for compensation would be fair 

 

Hi Shaunyc, 

Why do you think that would be fair?

If you come up with some arguments and logic thinking, ill consider it 🙂

22 minutes ago, Livertool said:

Must be country thing, fin workin just fine

Hi, its indeed related to the UK market only

Hi,

issue only on mobile or also on desktop and what devices are you guys using?

Hi,

Thank you for reporting the issue. 

Our internal teams are currently investigating what went wrong.

Kr Soner

On 12/24/2023 at 11:57 PM, lesley150 said:

On my phone (Pixel 😎 you can see the top three cards however, when it starts slowing down and more people need one number you can't see any or you can see the top row. It leaves you having no idea whatsoever what you need. It's the same on a Chromebook too 

It also doesn't put them in order sometimes and it doesn't highlight when you need three to go, two to go etc.

You are basically blind on your own cards until you win, it is really not good enough. Half the time it doesn't even say what number I need.

Why don't you put together a panel and ask your customers what they think? It seems designed by people who don't play the game and have no idea what people want to see. Generally speaking I would say bingo players don't care when others need one number and the slowing down is irritating at best. 

Keep it basic but good, it's what people want to see. You've made it gimmicky. Take a look at your competitors, all have easy to read tickets with clear indications when you are getting closer to a line, house etc. 

I've attached a screenshot which is from your sister site but is the same as unibet in how it presents.

 

 

Hi Lesly150,

Thank you for the additional information from your side.

The ordering should not be an issue, however there could sometimes be a delay based on your connection to the Wi-Fi.

When you are one number away from winning a prize, indicated by the blue dot next to your alias on bingo.com, all the balls that could contribute to completing your winning line will be displayed in that area.

However you can scroll up your tickets which will show your tickets and hide the other players and their wanted balls.

On 12/24/2023 at 12:12 AM, pink0lady said:

Hi pink0lady,

We understand that you're currently experiencing difficulties, and we genuinely apologize for any inconvenience caused.

Can you tell us more about which specific device you are using when playing Bingo

28 minutes ago, RubyJean said:

Hello, I am going to the bingo room in exactly the same way I was two days ago. Then it worked, now it doesn't so it is something you guys have done. I am getting just a black screen no matter what room I enter and there is no schedule, no missions, no prize alerts, nothing the rooms are dead I have tried in Chrome and Firefox on my laptop. I will not be sending any screenshots I think it is not a good use of my time. How do I get the scratchcards I have been unable to claim, have they been credited and if so, how can I use them please?

Thanks

Hi RubyJean, 

Are you trying to access the bingo page from the following link? https://www.unibet.co.uk/bingo

Did you already try to delete your cookies since this solves most white page errors.

1. On your computer, open Chrome.
2. At the top right, click More .
3. Click More tools. Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.

15 minutes ago, bingosis3 said:

have attached screenshots of what i get, on bingo and mini games 

Hi Bingosis3,

Are you trying to access the bingo page from the following link? https://www.unibet.co.uk/bingo

Did you already try to delete your cookies since this solves most white page errors.

1. On your Android device, open Chrome .
2. At the top right, tap More. Settings.
3. Tap Privacy and security. Clear browsing data.
4. Choose a time range, like Last hour or All time.
5. Check Cookies and site data and uncheck all other items.
6. Tap Clear data. Clear.

16 minutes ago, RubyJean said:

Lol, what the non loading version?? They must be paying you to say this, hundreds of people are reporting problems with it. Hopefully it is fixed soon.

Hi RubyJean,

Can you tell us a bit more about how you are trying to access the Bingo client and attach a screenshot of the issue you are experiencing?

For now its hard to find the issue, since its working on our test accounts on both desktop and mobile

52 minutes ago, Derekn said:

The old was better cause it worked the new one takes away the element of surprise you know what people are waiting on and you know early on that even if you win its gonna be shared and off course there is no bingo caller is that enough or would you like more why can't you just admit you are wrong 

Hi Derek,

Did you try the following already?

• • You can scroll down on your screen to track your own tickets rather than the top 4 customers?

Hallo @dentien,

I'm sorry to hear that you feel about this way. 

Its always important to keep the fun in it when playing on Unibet. 

Make sure to have a look at our 'speel verantwoord' to keep the fun in the game https://nl.unibet.be/general-info/whentostop

I have checked your case for you and I saw the €25 was credited on your account on 07/01/2023 23:59:40, I understand it easy to overlook these things.

Well done with you 80th place and good luck 🙂

Kr Soner

Hello @sky,

The provider has done an intense investigation, it seems that the message and the amount that was displayed "midi progressive jackpot for 3,59$ is correct, However we have decided on some goodwill and compensate you with 123$ due to the visual issue and the pin pointing to the wrong section on the wheel

Kr Soner

5 hours ago, Kamon said:

I have a bingo voucher for super saturday. I used it before the expiring date (for next Saturday), but the ticket will expire today. If I win will be the ticket active again? If not, could you please extend it @Soner-Unibet?

 

Hello Kamon,

The ticket will expire on your account, but we will still be able to see it in our systems. Your ticket will also just still participate in the Super Saturday round

Kr Soner

4 hours ago, sky said:

It's been 2 weeks i've been fallow up about this..can you tell me guys if I won or not  i spin wheel then the arrow stop in midi u can see in picture that's 125$  then I got only 3.59 and look what's the costumer service said look in the pic 

Hi Sky,

Our apologies for this case taking some more time, the reason for this is that your case is being reviewed by our provider to check what went wrong.

Kr Soner

Hi Guys,

I can confirm there was a small issue that should have been sorted by now 🙂

2 minutes ago, GotKot99 said:

It seems OK. Pretty simple but accumulating wild multiplier is nice. Had some minor wins occasionally. Not a single Dream Drop yet though. Well maybe some day… 🙂

Hi Gotkot99, 

The dream drop is the special feature hence not easy to always encounter to fast🙂

20 hours ago, Purps said:

Hi Purps,

They should be on your account now 🙂

Have fun with them

On 10/15/2022 at 4:19 PM, GotKot99 said:

Hi guys,

Just had a chat with CS concerning the freespins. A standard reply: There seems to be some problem with the bonus. The department in charge is looking into it…

So, we’ll watch and wait.

Hi GotKot99,

We indeed had a technical issue with the setup of this campaign, hence no Freespins were triggered. However all the customers that reached out to support should have been compensated in the mean time 🙂

How are you guys enjoying our NEW Minigame the DreamDrop Vault?