Soner-Unibet

Hey Lesley150, We are currently undergoing some maintenance, the game schedule will continue in 10 minutes Good luck

The issue is sorted on all effected markets, have fun and good luck all 🙂

The issue is raised, when we know more, ill share the info here

Hi, Can you send us a screenshot of the issue you are facing, it does seem there is a lower traffic for your market, the issue is being reported and looked into.

The Bingo issue should be sorted now. it was related to a network routing issue. Good luck all 🙂

What lack of communication are you referring to? Or what would you have like to see different on a communicational level? How do you feel this basic flow of respect is going?

So what is the logic here that, this 36 hours of no bingo would entitle you for a €10 bingo bonus?

Hi Shaunyc, Why do you think that would be fair? If you come up with some arguments and logic thinking, ill consider it 🙂

Hi, its indeed related to the UK market only

Hi, issue only on mobile or also on desktop and what devices are you guys using?

Hi, Thank you for reporting the issue. Our internal teams are currently investigating what went wrong. Kr Soner

Hi Lesly150, Thank you for the additional information from your side. The ordering should not be an issue, however there could sometimes be a delay based on your connection to the Wi-Fi. When you are one number away from winning a prize, indicated by the blue dot next to your alias on bingo.com, all the balls that could contribute to completing your winning line will be displayed in that area. However you can scroll up your tickets which will show your tickets and hide the other players and their wanted balls.

Hi pink0lady, We understand that you're currently experiencing difficulties, and we genuinely apologize for any inconvenience caused. Can you tell us more about which specific device you are using when playing Bingo

Hi RubyJean, Are you trying to access the bingo page from the following link? https://www.unibet.co.uk/bingo Did you already try to delete your cookies since this solves most white page errors. On your computer, open Chrome. At the top right, click More . Click More tools. Clear browsing data. At the top, choose a time range. To delete everything, select All time. Next to "Cookies and other site data" and "Cached images and files," check the boxes. Click Clear data.

Hi Bingosis3, Are you trying to access the bingo page from the following link? https://www.unibet.co.uk/bingo Did you already try to delete your cookies since this solves most white page errors. On your Android device, open Chrome . At the top right, tap More. Settings. Tap Privacy and security. Clear browsing data. Choose a time range, like Last hour or All time. Check Cookies and site data and uncheck all other items. Tap Clear data. Clear.

Hi RubyJean, Can you tell us a bit more about how you are trying to access the Bingo client and attach a screenshot of the issue you are experiencing? For now its hard to find the issue, since its working on our test accounts on both desktop and mobile

Hi Derek, Did you try the following already? You can scroll down on your screen to track your own tickets rather than the top 4 customers?

Hallo @dentien, I'm sorry to hear that you feel about this way. Its always important to keep the fun in it when playing on Unibet. Make sure to have a look at our 'speel verantwoord' to keep the fun in the game https://nl.unibet.be/general-info/whentostop I have checked your case for you and I saw the €25 was credited on your account on 07/01/2023 23:59:40, I understand it easy to overlook these things. Well done with you 80th place and good luck 🙂 Kr Soner

Hello @sky, The provider has done an intense investigation, it seems that the message and the amount that was displayed "midi progressive jackpot for 3,59$ is correct, However we have decided on some goodwill and compensate you with 123$ due to the visual issue and the pin pointing to the wrong section on the wheel Kr Soner

Hello Kamon, The ticket will expire on your account, but we will still be able to see it in our systems. Your ticket will also just still participate in the Super Saturday round Kr Soner

Hi Sky, Our apologies for this case taking some more time, the reason for this is that your case is being reviewed by our provider to check what went wrong. Kr Soner

Hi Guys, I can confirm there was a small issue that should have been sorted by now 🙂

Hi Gotkot99, The dream drop is the special feature hence not easy to always encounter to fast🙂

Hi Purps, They should be on your account now 🙂 Have fun with them

Hi GotKot99, We indeed had a technical issue with the setup of this campaign, hence no Freespins were triggered. However all the customers that reached out to support should have been compensated in the mean time 🙂 How are you guys enjoying our NEW Minigame the DreamDrop Vault?