dmbusa

Hi Guys 

Thank you all very much for all you ahlep with this. very much appreciated



Ok I have requested the withdrawal fingers crossed it works

And once again many thanks for you help in this matter



Ok I have made a withdrawal back to the credit card of the original deposit amount which they are happy to receive as a "refund" However they have not in the past accepted amounts larger than the original deposit. Which is why I canceled the first withdrawal request for the full amount and split it between the credit card (which has now been paid Thank you) and Skrill 



Thank you for all your assistance with this. Is there a reason I have to withdraw to my credit car rather than Skrill? as from previous experience with that card they will only accept what they call "refunds" upto the original deposit?

I have now uploaded 2 screen shots showing the information requested

Hello Marco

Thank you very much for your input and reply.

On the tab for the Skrill account request it asks for items that are NOT available on one page in Skrill!

That is what i sent them and they have rejected it with no other help as to why other than my post with the two pictures in

So take a photo of my computer screen showing the skrill transaction rather than taking a screen shot?

so round in cirlces we go

Verify page says can't accept this type of document please see help page help page says see verify page for list of accepted documents

I have no problem with them having to do this.

What i do have a problem with is the total lack of sensible and timely communication from them

TWO days for them to send an email

a customer service dept. that cant tell me why the withdrawal is on hold, and send an email to me in error.

advertising 1 to 3 working days for the account to be verified and after 4 days still no joy only to be told the dept dealing with it is a bit swamped.

It took them 2 days to email me what documents they wanted so that is even more of a delay.

On the day i received the emails they had all the documents required within a couple of hours. I phoned to check they had got them and was told one was a bit blurred and to resend which i did. so that part is fine. 

We are now on the 4th working day and i get told that the department dealing with it is a bit swamped at the moment.

As a new customer I must say how disappointed i am with the level of service from Unibet.

A customer service department that cannot answer a question other that to say it is the weekend and the department concerned has minimal staff.

Then to get an email from customer support which was totally irelavent to me and should of gone to another customer is frankly unbelievable and must be in contavention of data protection etc.. Fortunatley there were no details in the email that could of compromised the other customer. Yes i did get an email back when I pointed this out apologising for the mistake but it shouldn't happen in the first place.

Now on the account verification screen it says 1 to 3 working days for you to completre the process how so? every other company I have had to do this with it has been completed in 24 hours and in most cases the same day.

so far a very bad customer experience and i am strongly considering what action I will take next