Feroxcaetus

2 minutes ago, Inika said:

Hi. 

I reached the elite.

So it wasn't just me who was left without a prize. 😄 The live support, however, was a little rude. They didn't even check the situation.

If I didn’t reach the elite, I wouldn’t even be dealing with it. 😀

Yeah this is realy weird because this only happen to me since i reached elite. Before that everything was working fine. But let me just tell you that after this you will get this problems every week so dont be stressed 

On 5/23/2022 at 12:24 PM, Inika said:

Hi. Can you please check out why I didn't receive the casino club prize last Monday? I received it every Monday, even today and also the award notification, only last week I didn’t. But I played a lot probably for the elite or at least a member. 😔

Hey Inika

I had the exact same situation as you have.After a while the system starts to "fail".

They will solve your problem but you will not have all the rewards like you deserved.

How much have you bet in that week? for go elite its close to 10.000€.

Finally my problem is solved.

Big Thanks To Jami for all the Help 

59 minutes ago, Leonita said:

 

It’s ridiculous, tell me about it! no information whatsoever is given. Keep getting “just need you to be patient” been too patient with these idiots. 
 

it’s causing me stress also and I was going to do the same thing but why should I waste more of my own time and possibly money over something that’s promised will only take 14 days max (for complex cases). It’s pathetic, I’ve provided all details now how does it take them over a month now heading into 2 months possibly longer if we start from way back actually to verify documents. These people either don’t want to pay out or aren’t even doing their job. Imagine other companies, they’d have it done immediately or within the time frame given. These people are thief’s! 

I understand you perfectly.My case isnt solved either.I will wait until today then i will make a complain on kindredgroup exposing all the facts.I dont want to make no one in trouble but a house like unibet as to be a lot better on customer support

1 hour ago, FunckyFish said:

Which country? In Romania we don't have this feature 😟

That i dont know.

If you dont see it on the casino promotions maybe you dont have acess to it

Just now, FunckyFish said:

You are getting 350 euro for 60k wager in a week? Where? At unibet? 

yes close to that. The casino club promotion.On a 60k wager on casino on monday you get like 200euros max on wendsday freespins and on friday close to 100euros

2 minutes ago, Jami-Unibet said:

I know it seems simple as an issue but it's really not. And like I said unfortunately I can't dish out more information on a public forum. Anyways, I'm following the case and will update you as soon as there's an update.

i have private message you

1 minute ago, Jami-Unibet said:

It's not actually that simple but I can't really get in to it as I can't see the communication you've had with our CS. :S 

To simplify its about the casino club promotion. i have always had my rewards when i get tier, in the week that i get elite (wagered close to 60k that week) wich has rewards of about 350€ there is a problem on the system wich excluded me  of the promotion.But then this week i get my rewards when im tier again....

I think that this is print simple to me....

There is no communication they just told me to wait this is 9th day of waiting.....

5 minutes ago, Leonita said:

That’s a good idea because it seems nothing gets through to these people. I’ve tried live chat (they’re useless) I tried emailing to make a complaint which they didn’t allow me to do as they said I would receive an answer 2 weeks ago which was obviously a lie. It’s actually crazy. 

You Said it All its Realy CRAZY!

And then you compare Unibet to a ilegal site and they are so fast validating accounts and solving problems.

I dont think is lack of people i think they have no responsabilty on their jobs , because if this was their money or their problems they will solve it a lot faster

Best Luck

4 minutes ago, Leonita said:

Yes 2 more weeks it will be 2 months then that I’ve been waiting. They actually don’t care at all. 
 

they need to fix up and do their job immediately. 

In my case i will wait until the end of the day and then i will make a direct complain on the kindredgroup that is the owner of unibet

26 minutes ago, Leonita said:

Is there no way you can contact them? Because this has been ongoing for more than one month. I’m actually confused as to how they can take so long. I need my money back. Now they’re either avoiding paying out or just can’t do their job. 

Wait you are 1month waiting for an account verification? is this true?? 

I tought that me waiting for a bonus 8 days was too long...

What is happening on Unibet???

16 minutes ago, Jami-Unibet said:

I see there's an open case about this with the team and they are looking in to it. I'll pass you any updates I receive! 

Im just frustrated that such a simple question can take this long 😑

But tks for the help

Best Regards

29 minutes ago, Jami-Unibet said:

Hey @Feroxcaetus, I can take a look tomorrow, otherwise you need to be in contact with our chat I'm afraid :S

Hey Jami

Well all the help is necessary im afraid. its been 7 days and still no rewards, i wagered close to 60k.I tried the chat and the support but has been 7 days i think this is just too long

To resume it i received my rewards on the 11 18 and 25th of april and the email with points ( i get tier that weeks) i also receive the freespins on wendsday and the free cash on friday with no problems.

On the 2th of may i should received the rewards for being elite(60k wagered) and was not credit no freespins nothing.

Today i received the reward for last week but not from the week 25th of april to 1st may.

If you can help would be great 😉

On 5/7/2022 at 9:41 PM, misskrystal4 said:

i got a cash bonus on a Tuesday.  I read on Friday there should be a cash bonus. im curious to know how we can check our points, or levels or whatever so we can know what to expect.

You cannot check points.In the begining of the week they send you a email with the points.

Im still waiting for my rewards off the last week after i get Elite...

Hello

Anyone here received the rewards from the Casino Club last week?

Im waiting since monday for the support to give me my rewards dont understand why is taking so long.

They said is going to be yesterday at 18CET but then they told me to wait

Anyone received?

Hello

i have just won a 100euro ticket for the UOS Tournmant.

Cant this be exchanged? for tournmant money ? or Money?

the tournmant is only saturday....

Tks in advance

Hello

i have just won a 100euro ticket for the UOS Tournmant.

Cant this be exchanged? for tournmant money ? or Money?

the tournmant is only saturday....

Tks in advance