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bckgamon

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Posts posted by bckgamon


  1. @Stubbe-Unibet wrote:

    @bckgamon,

    1. Can you copy and paste the few lines there should be in the log file?

    2. When did the issue start exactly?

    3. Does it turn pink right away when opening the client? Or does it turn pink after the usual loading screen?

    4. Does it happen consistently? - you havent managed to sign in on the device since the 3.2 release?


    1 . 

    *** Logging started
    [15-12-2020 12:01:59] Unibet Poker 3.3.0.3.3.0
    OS              : OS X Version 10.16 (Build 20C69)
    GPU vendor      : 
    GPU model       : Apple M1
    GPU driver      : 1.0
    Max texture size: 2048
    [15-12-2020 12:01:59] Initializing startup module...
    [15-12-2020 12:01:59] [CASsetsManager] Texture Atlas atlas_poker_startup successfully loaded. TrnId: 1, uc: 7
    [15-12-2020 12:01:59] [CASsetsManager] Texture Atlas atlas_branding successfully loaded. TrnId: 1, uc: 5
    [15-12-2020 12:01:59] [CASsetsManager] Texture Atlas poker_loading_screen_animation successfully loaded. TrnId: 1, uc: 220
    [15-12-2020 12:01:59] Initializing remote assets...
    [15-12-2020 12:02:00] [Content Validation Data Download] CURL/HTTP: 22/403
    [15-12-2020 12:02:00] [CASsetsManager] Texture avatar_500.png successfully loaded. TrnId: 2, uc: 2
    [15-12-2020 12:02:00] [CASsetsManager] Texture Atlas atlas_common successfully loaded. TrnId: 3, uc: 126
    [15-12-2020 12:02:00] [CASsetsManager] Texture Atlas atlas_lobby successfully loaded. TrnId: 3, uc: 99
    [15-12-2020 12:02:00] [CASsetsManager] Texture hexa_loading_screen_back.png successfully loaded. TrnId: 3, uc: 2
    [15-12-2020 12:02:00] [CASsetsManager] Texture Atlas atlas_4color_cards successfully loaded. TrnId: 4, uc: 57
    [15-12-2020 12:02:31] Application terminating
     

    2. The issue has been there since i got my new M1 Mac. No problem on my old Intel Mac.

    3. It turns pink right away.

    4. It happens every time on the M1 Mac, so haven't been able to sign in.

  2. Hi, i'm having issues using the desktop client on macOS 11.1 with the new M1 Apple Sillicon chip. The issue was also there in the 3.2 version. I get this purple/pink screen when opening the app and nothing happens. If I move the mouse around I can interract with the login elements, but havent tried to see if I can get past it, cause there are multiple steps. Thanks.

    217857373_Skrmbillede2020-12-15kl_12_54_31.thumb.png.5b46bfab2b85814c9d4bdea6ab9c8b78.png

  3. @Stubbe-Unibet

    So this is the best loyalty program you can offer danish players, when there shouldnt be a reason not offer something similiar like other countries? I have probably been one of the most active and raking players the last couple of years and actually feel kind of pissed on right now.

    I love Unibet, but this is not the way to treat you most loyal customers.

  4. @Stubbe-Unibet 

    Ok. Makes some sense. What are the current rakeback %? And what about upping the base rakeback for danish players then, since we cant get to that higher rakeback % or particiapte in leaderboards. Not saying the maximum rakeback % should be the new base rakeback, but somewhere in the middle. Some low volume grinders will get more rakeback than they used to, but the high volume grinders (like me) will get less. That would make sense and be fair.

  5. Hi

    So I do not know if this is only for danish players or not, or the overalll rakeback has been heavily reduced for all players, but I dont quite understand this.

    If I read the new danish law correctly, which was implemented at the start of the year, it is that you can't offer bonuses for over 1000DKK (130EUR) to your customers. That was the reason why last quarter was reduced to basically nothing, since you havent come out with a new system to work around it.

    Now its quarter 2, and the new system is in place, but I still see a lot of bonusses over 1000DKK, just way way lower than last year. It seems like you found a reason to lower the rakeback for danish players (at least), but just didnt follow the law? And then why can't we still participate in the leaderboards?

    So what's up with that?


  6. @Stubbe-Unibet wrote:

    @Juventini, we made quite a big change to the poker login today. It's not aimed at solving this issue, but an improvement in general. Can you check if it's working for you now? If not, we should be able to have a developer look further into it today.


    At first it wasn't working... Then I tried deleting the cookies file again and went on and typed my login details, but without selecting country. It then bypassed the NEM-ID requirement and I was able to get in. It actually only ask for NEM-ID if I select country, but when I select Denmark im prompted to login with NEM-ID, and it gives me the same browser view in the client, as before.

    So the problem is not fixed, but I guess there is a workaround until it gets fixed.


  7. @Stubbe-Unibet wrote:

    @bckgamon, can you confirm if you're using Windows or OSX? Also, does it happen after you enter your login credentials or right when you open up the client?

    Did you try uninstalling the client? If not, please try either uninstalling the client or delete the cookies file found in the following folder:

    C:\Users\YOUR USERNAME\AppData\Roaming\Unibet Poker\cef. Note that the AppData folder is a hidden folder.


    Hi,

    I'm running Windows. It happens after I enter my NEM-ID login credentials. I have just tried deleting the cookies file, and when that didnt work, I uninstalled the client, which didnt help either...

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