Dorrix

Good morning. And thank you. I appreciate your generosity but must stress I found your customer support people very friendly and helpful. I will now continue playing on Unibet. There are plenty of games at the stakes I play and I am enjoying it. By the way I have withdrawn money three times now and it has been in my account each time within ten minutes. Thank you again for all your help.

Hi. Thank you for your help. I have been told at least twice that the bonus is pending in the poker client. None of your customer service staff can find it, and consequently cannot tell me where I can find it. They have all been very helpful and done their level best. I don't understand why I have to unlock the funds. I believe I have earned 2500 points which you have taken from me and they have gone from my account. Are you saying I have to start all over again to receive the reward? It doesn't make sense to me.

HI folks Hope someone can help with this. I cashed in 2500 points to get a playthrough bonus of 25 Euros. I received nothing. I have contacted Customer Service three times by Live Chat, twice by telephone, and five times by email. They are all very sympathetic but cannot find out why. They forward my query to Poker department where they are met by silence. If anybody has got any good ideas as to what I should do next I would be very grateful. Hope this does not happen to anyone else. James Jarvis (playing as CrackOn)