Larisa Posted November 18, 2016 Share Posted November 18, 2016 Hello there i need some help,cople days ago i self excluded myself from casino,not bingo!,i recive at spin wheel 30 free spins on king stone,but now im not able to use them why ? can anyone help ? Link to comment Share on other sites More sharing options...
BonusPater Posted November 18, 2016 Share Posted November 18, 2016 When you exclude yourself from casino, you will also be excluded from the casino games in the bingo section - simply because these are slot games and not bingo games. I'm sorry if this wasn't clear, when you excluded yourself.I'm afraid there's nothing we can do from our side, to change this. You'll just have to wait for the self-exclusion period to end. Link to comment Share on other sites More sharing options...
Larisa Posted November 18, 2016 Author Share Posted November 18, 2016 Thanks for reply, and yes was not clear for mee, is not such a big deal,and now i will not repeat the mistake Link to comment Share on other sites More sharing options...
Martin1 Posted November 18, 2016 Share Posted November 18, 2016 Hi ,Like Stubbe said, self-exclusion of casino games also includes casino games in the bingo client.Since this prevents you from using any free spins you win on the loyalty wheel, we can exchange these for bingo vouchers of equivalent value.So feel free to contact support from time to time and explain the situation. They will be happy to help you. :) Link to comment Share on other sites More sharing options...
Larisa Posted November 18, 2016 Author Share Posted November 18, 2016 Thank you so much i already did this, when i visit my account today i had some vouchers on bingo,i think this was a very happy notice for today, made mee belive more that unibet take serios all they players small or big, Thanks again!! Link to comment Share on other sites More sharing options...
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