karolinaer

So, I understand very well, it was a huge mistake, but after reaching the support, they said that there was no problem that could be easily changed, some documents just needed, and they were immediately sent.

Hello, I'm really upset right now, because my account is not being activated for over a month now. I'll start from the beginning. I've created my account under the name and surname of Karolina Drage, this surname isn't my real surname (I know I broke the rules but I'm really sorry), I just don't like using my real surname and I didn't know that this would be a problem. So I tried to cash out my winnings, and my account got blocked and in order to activate it I needed to provide a lot of things. Credit card info, passport photo and even living residence declaration, I've sent it ALL to the support and they said it would take up to 5 days to verify, well it's been almost 2 weeks and again I contacted them and they said it will now take up to 6 WEEKS! Can you please resolve this issue? I've sent everything they asked me for, isn't that enough to activate and change the surname on my account? Sincerely, Karolina(real surname Burbulyte). By the way i am writing here from another account because my original account is blocked and I cant not log in here. The blocked account nickname is karolinaer.