Az1612

Hi @Jami-Unibet

I spoke to soon regarding the account being unblocked. 
 

I was told by the customer service team that I require someone to call me before I can withdraw my funds. However, In the meantime I can now bet which in my opinion is contradictory since I have been told today that my account is still under review. There may be a perfectly logical reason for this but it wasn’t explained to me. 

I was promised a call back by the customer service team, twice this evening so I could go through this review over the telephone and both times I was left waiting. And to top it all off they didn’t even call !!!

Instead, I received an email advising me that my account is pending review prior to a call being arranged. However, customer service could not give me a date or a time when I called them.  
 

The customer service I usually recieve from Unibet is good , but I don’t like being advised of callbacks and then be left waiting since  this  has ruined my evening. 
 

At this point, all I want is my funds in my bank account since I am unhappy with the way I have been treated.

I noticed not many people post once the issue is resolved.

However, I just wanted to let people know my account is finally unblocked! Thank you to all the team who helped me with this issue.

Hi

In addition, I have also sent my EToro account statement as well. The first time I sent it might have been unclear, but the second email with the same information should be clear if they zoom in. 
 

Hello again

Thank you for intervening on my behalf yesterday.

After, sending all the documents they requested yesterday, the player safety team are now requesting a bank statement for September showing the deposits. 
 

Luckily, my bank has been really good and I have been able to send this information.

In regards, to feedback so that you can improve your services in the future. I would advise you to look into your processes so that you can ask for this information all together instead of separately. This would reduce the waiting times for your customers and hopefully reduce players frustration with the system.

I hope you understand and take my feedback as constructive and nothing personal against anyone since the customer service and individuals who work for Unibet are usually very helpful

In the meantime, if there is anything further you can do to help it would be greatly appreciated! 
 

Hopefully, this is the last document they request.

Thank you again for reading!

Hi

Just an update. I recieved an email today from the player safety team asking for more documents. 
 

Since I left my second job. I don’t have access to the payslip anymore. However, I have enclosed my signed contract of employment which should prove I worked there and be enough for them. 
 

I also sent a payslip from a temporary job I had earlier in the year which only lasted a month. Especially, during these times money is money and you pick up extra cash where you can, so hopefully I won’t get penalised for this.  
 

I also gave them the contact details of former managers and the customer service numbers of each organisation I worked at. In addition, I  also gave them permission to contact them, since it doesn’t really matter to me at the moment since I no longer work for them. 
 

I don’t see what else I can do since I have provided them with all the information at my disposal. 
 

Hopefully, this gets resolved soon since it’s starting to get stressful. 
 

Thank you for reading!

Hi

Thank you. I will wait for 5 working days and if I haven’t heard anything I will write back on this thread.

Thank you for getting back to me so promptly. I appreciate it.

Hi Unibet

 I have had my account suspended today due to your proof of wealth checks.
 

I have sent all the relevant documents (Bank statements, payslips and end of year certificate) to the email address I was supplied with by your live chat team which is info-uk@unibetsupport.com 

Can you please look into this matter and have this matter resolved for me ASAP. Thank you.

Kind Regards 

Asif