Gareth Daily

It took 5 Months for Push Gaming Slots to be fixed, very few comments from them and it took several emails to get this looked at.

To my surprise the MAX Hive I invested over €300 into upon building and populating with bees has now become LEVEL 1. No apologies, no refund, no offer or free casino credit and this is really a poor showing of customer loyalty and service. I understand if the game broke, but transactions show each spin, so surely they should determine per player what they should refund/award once this game was fixed and MAX HIVE removed to Level 1.

I will be shocked and disappointed if nothing is done as this was not our issue but their provider they chose to utilise and if we invest into it and it breaks, why automically does our investment just get ignored without any form of compensation?????

I may make a video of this on YouTube to my 80,000 Subscribers :)

20 hours ago, Stubbe-Unibet said:

Sorry! I thought you were a co.uk user... I tested with an account on same domain as you, and there is indeed an issue. I've asked the guys to look into it when they're back at the office tomorrow. Apologies for the inconvenience! 

HI I deleted the cookies and browsing history and still an error as you have highlighted, this has been over 4 months and no rresolution. Thank you for your investigation request and I look forward to a prompt response.

3 hours ago, Stubbe-Unibet said:

https://www.unibet.co.uk/casino/providers/pushgaming

Games are back 🙂 not all from supplier will be added but more to follow later

Than you for your comments but they are incorrect I tried all of Push Gaming and none appear to be working. 

Unfortunately a majority are still down and the following message is being received.

Its been over 4 Months and none of the Push Gaming Slots are available - coming up with Error Messages. Can you clarify if these games are removed from the site or why has this not been fixed? No Customer Service Replies!

Its been well over a month and still no access to any Push Gaming slots? What on earth is going on? Wild Swarm was at Max and no Jammin Jars or Razor Shark! No response from Customer Service this all seems a little weird to me.

Thank you Jami, your intervention in assisting this case will be gratefully appreciated.

Frustrated and Delayed - To make you all aware don't fall into the assumption that when opening your account and providing the required documents that you will never be asked to supply them again. It is clear that once thresholds are reached on your account Unibet put the required measures n place to verify your identity. I really enjoy the site, but this has been a huge let down in customer service and contact directly with the designated department. I feel sorry for Customer Service in this instance as they do there best to help and I would envisage the Security department are overwhelmed with demands and withdrawals on hold. However, this isn't an excuse to provide a direct link to the verification department either via live chat or email ! Its now 5 Days and even after realising once I found the designated section of providing the right address documentation, (I sent a mobile phone bill) there is no update on my withdrawal getting frustrated and after my live stream of 7,400 last night they agreed that to improve the process - we should have a direct link to the verification department rather than general customer service. I will keep you posted per day of the progress so we can ascertain the level of time expected for this to be resolved to help others out there!

Okay, I finally received communication which in itself I am over the moon, however it only stated that a mobile phone bill cannot be used as proof of address. I am 50/50 with this as most people are under contracts for over 2 years but still it wasn't till I reviewed the Help section that right at the bottom it states the following We cannot accept Mobile Phone Bills. I take responsibility for this error, but surely live chat should of indicated this rather than waiting 4 days to now start the whole process again!!! what is going on??? I am streaming tonight and have around 6900 viewers it will be interesting as a discussion topic what can be done to improve customer service, reward loyalty and help customer service reps avoid annoying customers like me :)

I appreciate your assistan but it's had 3 friendly nudges and no response annoying confidence in the pro ess of customer service. My wife is a customer service manager at a highly respected airline a d after reviewing this Process she shares my concerns.

Its becoming frustrating waiting for over 4 Days to have a withdrawal released pending documentation verification. I appreciate the process, but without warning and also lack of communication with that department is un-acceptable. I also was told I shouldn't rely on my winnings as a source of income and it should be for only entertainment purposes only, but when does general entertainment pay? I feel sorry the Customer Service Reps having to deal with people like me chasing, but come on!!!..loaads of deposits and loads of succesful withdrawals which is the best in the industry in speed, then all of sudden put on Hold due to your Account exceeding a threshold! - I moved from Boyles to Unibet and now after this incident and my social media following its such a shame this has occurred!