lewrdix

Just now, Jami-Unibet said:

I still see the case "in progress" and 2 documents are pending to be approved. I'll request an update, unfortunately it's not on my hands to resolve.

It's been in progress since April 13th. If you can't speak to the relevant department then unfortunately you'll be getting a chargeback sent to you. You can't hold people's money for no good reason for over a week.

On 4/18/2022 at 6:24 PM, lewrdix said:

Did you chase it? Still no progress for me and my withdrawal is still on hold. I need this money back ASAP!

You see how I have to chase this AGAIN? As nobody replies to me or keeps me informed. Useless company. I've contacted my bank who will be raising a chargeback to get me my money back if you cannot resolve this in your own company. I've gave you every document you need and still nothing. It's taken 7 days and you are now ignoring me.

You see how I have to chase this AGAIN? As nobody replies to me or keeps me informed. Useless company. I've contacted my bank who will be raising a chargeback to get me my money back if you cannot resolve this in your own company. I've gave you every document you need and still nothing. It's taken 7 days and you are now ignoring me.

14 hours ago, Jt2509 said:

It’s not a good process at all never seen anything like it with any other site, max usually a few days. I’m on day 12 now and nothing apart from approving what they asked for but coming back and asking for more when they could have asked for it all in one go. No one seems to help neither if not resolved go down the ADR route with ecogra. Either the security team need more staff or they need training in what they do and a decent manager who oversees this slow process and makes changes.

I've spoke to my bank and they're going to raise a chargeback if it's not resolved by April 27th. My bank have said how they shouldn't be holding my money when I've provided everything they've asked for and it's all my own money (just my deposit). They seem a useless company to trust with your money, I'm sticking with Sky Bet from now on!

10 hours ago, Jami-Unibet said:

Hey @lewrdix, I'll chase for an update again, I don't have access to the documents so can't see the status unfortunately.

I really need a timeframe and not the same old responses. I was told it'd take 5 days MAXIMUM for verification, it's now been 7 days and still no verification or withdrawal. My documents are uploaded fine. What's taking so long?

Unibet took my deposit of £10k completely fine and now are restricting me from getting it back. I submitted all of the verification documents they asked for a week ago and they’re still dragging their feet with giving me my money back. I initially put it in the betting account to use but now this whole process has scared me off. I’m debating to contact my bank and get them involved as they’re holding a lot of my money which is solely mine and no winnings. I’ve contacted customer support several times and keep getting the same old unhelpful messages. I need this resolved ASAP! Reading the customer reviews only worries me further as it seems like this company hold your money for as long as they want!

On 4/15/2022 at 9:05 AM, Jami-Unibet said:

I'll chase it again. 🙂

Did you chase it? Still no progress for me and my withdrawal is still on hold. I need this money back ASAP!

On 4/16/2022 at 10:22 PM, Stubbe-Unibet said:

Afraid I can't give you an estimate, as I don't have access to this information. However, I believe Monday is quite likely but no promises. Apologies for this dragging out! 

I can see you've been in contact with regular support a few times as well. I get the frustration and how one might be worried if reading Trustpilot reviews or the like, but if you have a look through the cases on here, you'll see that everyone is paid, if they haven't violated the terms - sometimes it just takes a bit too long in more complex cases, when not all documents are sent in one go etc. We're listed on the Swedish stock exchange and got a license from your local regulator: you don't need to fear not getting the money.

Hello, still nothing from Unibet and it’s been 5 days. Can you chase this ASAP for me?

On 4/15/2022 at 9:07 AM, Jami-Unibet said:

@Chris Lowryyour verification case is completely different. 🙂 Please send in the documents requested and we can move further.

What’s going on? Still no withdrawal of my own money. Still waiting for you to verify my bank statement. This is really worrying me and is not fair.

On 4/15/2022 at 4:45 PM, Stubbe-Unibet said:

Customer will not be able to respond on here, as the account was suspended indefinitely (with very good reason). The withdrawal was paid though, same day as the post above.

When will my withdrawal be paid? I submitted everything you asked for on Wednesday and you’re still holding my money. This is worrying me.

On 3/5/2021 at 5:29 PM, Prdavis said:

Hi,

Thanks for the update.

That's another vague answer with no timescale being provided.

If it takes much longer (24-48hrs) then I will have no option but to issue Unibet with a Letter of Intent by way of Civil Money Order. I have also raised a complaint via Resolver.

Ultimately, you can't just hold my money ransom without good reason. 

You've made me wait 13 days, I've done the phone call and you still won't process my money.

Paris

How did this end? I'm in a similar situation and still can't get my withdrawal processed despite it only been my money, and not winnings. They're holding thousands of £ worth of my money with no explanation as to when I'll get my withdrawal processed! 

On 2/14/2022 at 10:50 AM, lilise96 said:

Unibet are continuously rejecting proof of address document despite sending various official documents dated within last 3 months in clear pdf format. Always a different name at the end of the email. No reason given for rejection. Used EXACT SAME documents to verify my account at Matchbook and it was accepted within hours. One look on Trust Pilot will show that this is a common issue and Unibets way of keeping hold of your money!!! Scammers. I will be contacting Rip Off Britain and the media if this continues! 

How long did it take for your account to get verified? I'm still waiting.

2 hours ago, Agi said:

Hello,

My account has been frozen for 1 week without explanation. My account has been verified and I have already made withdrawals. Customer service wrote that this is a routine check. How much longer will it take? If Unibet doesn't want me to play here, write it clearly and don't resort to such methods. Can any manager answer this?

They've froze my account too and need verification, submitted documents 2 days ago and still nothing. They're holding £10k worth of my deposit funds and aren't letting me withdraw it. Never using unibet again.

46 minutes ago, Jami-Unibet said:

I'll chase it again. 🙂

I need this resolved today as I need the money back. I don’t even want to bet on your platform anymore. I’ll be contacting the gambling commission and my bank if you continue to hold a large amount of my money without any reason. Like I said I’ve gave you all the documents you need and you are still dragging your feet.

11 hours ago, Jami-Unibet said:

Hey @lewrdix, I see that the latest documents have been submitted yesterday. Some have already been reviewed and approved, some are still pending to be reviewed. Should not take too long. 🙂

Hi, it’s been 48 hours since I first sent in the documents and still nothing. I’m sure you understand that I need my deposit money withdrawal ASAP. Can you please chase this for me?

3 hours ago, Chris Lowry said:

Hi. I am in the same position. Deposit made. Used promotion and when won would now not let me withdraw or depsot. Im on 32Red and have no issues but unibet say i have other account issues. Still awaiting response to my emails. Seem to be a big problem looking at review sites 

 

I deposit thousands as a lump sum and as soon as I did so, they asked for verification, so I couldn't even bet. I tried to withdraw my money back into my bank to use elsewhere as unibet seemed a bit dodgy to me, and now they're holding my money with no explanation as to when I'll get it back. Bare in mind that this is all money from my current account that I'll need to use for bills etc. They've really put me off betting with them, so I think I'm going to stick with Sky Bet.

14 hours ago, FaiDeaEmo said:

Just wanna let u know this exact situation has happened to me before on another site not unibet (I belive it is a slightly bigger site) so it`s probably a common thing for them to do early on and I hope you can keep calm and politely deal with the situation cause they are only doing the job of dealing with a new customer the best way they can, it will all be sorted out.

How long did they put your account on hold for/freeze it? They've asked for bank statements and proof of income too, which seems a bit far fetched.

13 hours ago, Jami-Unibet said:

I'm certain Stubbe meant there's nothing he can do as it rests on another team. Our verification team will sort it out as soon as possible of course. 🙂

OK, thanks. Any idea how long this takes? As having thousands out of my account and "on hold" whilst I've done nothing wrong is quite worrying.

44 minutes ago, Stubbe-Unibet said:

I'm afraid there's no way around sending the requested documents. In regards to anti-money laundering it doesn't matter whether you've had the money in play or not. 

I understand this can be incredibly frustrating, and it isn't exactly common with these document requests on first deposit, but there's really nothing I can do.

When it comes to Trustpilot, you might want to check any other gambling company or really any site that doesn't actively encourage the customers to rate the business.

I don’t understand how it’s acceptable to hold somebody’s deposit that they now wish to withdraw. I’ve given Unibet all of the verification documents they need and ID documents, and now I no longer want to even use the app to bet as it’s held my deposit and won’t let me withdraw it, yet Unibet were happy enough to take the money out of my account before asking for all of these documents.

When you say there’s nothing you can do, what am I supposed to do now? You’ve got a large amount of my money just held, with no clear indication to when I will get my withdrawal. 

Right, so I deposited funds into my unibet account, they then freeze my account, ask for about 4 forms of ID, proof of earnings and bank statements 🥴 all whilst not letting me withdraw my initial deposit (this is not winnings, it’s my own money from my bank account!), with no explanation as to when I’ll get my deposit back.

I’ve contacted customer service but just get the same scripted replies. They’re holding thousands of pounds of my money without letting me have it back. Avoid them!

I have submitted all of the documents they asked for about verification, but this is for betting. I just want my deposited funds back. I do not care about betting the money anymore.

The trustpilot reviews on Google are also scaring me. I'm worried they won't verify my account quick enough, and I need the money back.

Can anybody PLEASE help me? They have my money and will not let me have it back!