So recently i was going to do my first withdraw from my account. They asked me to give them ID and proof of adress. I provided both ID and proof of adress, and it said it would take 3 or 5 days for them to go through them. While my ID and other documents is being looked at, i cant use my account because its frozen until they have gone through my documents. Its now been a week since i provided those documents, my account is still frozen and i cant use/withdraw any money on my account. Please help...
My account is frozen
in Help & Support
Posted
So recently i was going to do my first withdraw from my account. They asked me to give them ID and proof of adress. I provided both ID and proof of adress, and it said it would take 3 or 5 days for them to go through them. While my ID and other documents is being looked at, i cant use my account because its frozen until they have gone through my documents. Its now been a week since i provided those documents, my account is still frozen and i cant use/withdraw any money on my account. Please help...