Kollis

Never mind Mr. Have a good evening. 

I dont understand?... 

Do you have proof? 

Thanks, u got it

There isnt any support. I have tried everything. Dont u get it, they even blocked me on social.media. offcourse they are responsible for that the money isnt available for me. Revolut is unibet money agent meaning they are somehow in a commitment and unibet can contact them directly. The point is that i have never seen those money, i asked a proof of transaction which unibet didnt send me, this has nothing to do with me. Just send my money. 

I mean that i have never seen those money since i put them for withdrawal in my unibet account. I cant access the revolut account andvthere fore i have no clue if they are rhere or not. This automatic system that revolut has got, freezzed the account and money. So here I am, never seen any money, which mean in practical view, unibet never paid me. 

9 days ago, I made a withdrawal of NOK 33,000 to your payment processor Revolut. Effectuating the transaction by UNIBET, both money and my revolut account were flagged as potentially suspicious by revolut's anti-money laundering system having my account immediately frozen. 

I have never seen nor received these money. Have been asking for assistance in the chat at unibet.no but nobody seems to take my issue seriously. Now my patience and confidence for Unibet is starting to blur.

Having my revolut account in restricted mode, I can very little do, and since UNIBET are responsible for effectuating the transaction done in crypto leading to my account become flagged / frozen, no one expect from UNIBET themselves are able to verify  the "source of funds" required by Revolut . I did send Revolut everything I have of sensitive personal documents as required, this includes payroll reports, driver's licenses, passport, proof of bank, proof of address – meaning everything to prove my honest intentions. Revolut are still asking for more documents from me, and they will not give me access to either account or money sent by UNIBET. I've never seen the money due to lockout from account. They have been sent to Revolut, but are subject to manual reviewing which as promised would take the maximum of 48 hours in total, due to revolut customer service. As time being, today 9 days later, I am still waiting for my money. I am  starting to become very annoyed and exhausted.

Please have in mind that my Revolut account is frozen, but not closed, as being mentioned by Anders from Unibet, and the money will not be re-transferred to UNIBET until a dialogue between Revolut and UNIBET takes place. Having several dialogues with unibet, gives me little hope and understanding of this difficult situation i`m facing right now. It is rather pointless to explain the hole case over and over again. I refer to UNIBET's terms and conditions section 6.4 saying:  «Unibet reserves the right to always be able to resolve any dispute, at its own discretion, in accordance to fair treatment.

Therefore, I expect that UNIBET, as a serious casino, adapted to the Norwegian model, gets in contact with their own payment agent Revolut as soon as possible solving this case which I am the victim of. At the same time I would appreciate Unibet to credit my player account those money not received and which I have legally won with your casino. Doing so, I can transfer the money to my bank account instead og being a victim of this chaos.

I would also like to remind of being a great fan of KINDREDS casinos and I have spent a huge load of money from the first day as a member. I feel safe with Unibet because I trust you as a polite casino since I easy can relate your policy to the gambling standards home in Norway, I won`t change to another casino due to this matter.

I have realized that this case arose primarily because my money was sent from Unibet in a crypto currency resulting the transaction being flagged as a potentially illegal transaction by revolut`s anti-money laundering system .Again this This is amplifying that no one else but Unibet can get this issued solved. Without your intervention, I will not be able to open the Revolut account or access the money you transferred earlier. Do you understand? It is quite a significant amount as well, 33,000 NOK in total. I am looking forward to hear from you having this issue sorted out so we can close this case that has almost taken all my time and energy.

For your information hundreds of similar cases are to be found on the internet, through posts written recently, where revolt users have had their accounts and savings frozen without an explaination or information. Revolut`s customer service is only available in the app which for many has been temporarely frozen – an almost redicilous situation. I made an attempt to contact revolut on social media, leading to me being blocked from Revolut letting me as for assistance.

Awaiting a fast solution from you, I wish you a pleasant day ahead.

With best regards

Kolbjørn Dahl Jacobsen