SJE

I'm waiting 40 days now. I've been onto chat a few times and it's not working.

34 days out of pocket now. The amount of time I have spent chasing them as well. They are absolutely useless. It should be illegal.

30 days out of pocket for me now.

I'm in the same situation. 27 days deep now. Ridiculous

I'm 27 days out of pocket now. No progress. Unibet are complete scammers.

I wonder what their reason is. They either put very little resources into the KYC stuff, which is essentially a ❤️♥️❤️ (leaving people like me out of pocket) or they are genuine thieves actively selecting customers to steal from.

I'm the same. 21 days for me now. I'm going to give them 3 more weeks before looking into who the correct authority is.

They can't just rob people and get away with it.

19 days now since I provided verification documentation - and about 24 since they confiscated my funds.

They refuse to talk to me in chat. It seems like I am being robbed.

If there is anyone else in my position, please post here. Numbers give me confidence that they can't rob us all.

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@nt wrote:

@SJE what is ibas? I searched but dont understand this is only availible for UK players? 

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I think you're right. There's a long list of companies on the IBAS (betting adjudication service) and unibet is not one of them. I found lots of other threads, going back years of punters with similar complaints about unibet, e.g. 

https://arbusers.com/index.php?topic=4177.0

It's incredible. I'm sure there is some authority we can go to, as it is basically theft. Unibet are a huge company (sponsoring major sporting events, etc). Surely if their treatment of customers was common knowledge, it would hurt them a lot.

I'm at 16 days now. It's ridiculous. I'm thinking of going to IBAS.

@ReCorpH Can you help me with my account? My verification has taken 14 days so far. I have been told in chat that I need to wait for Unibet to call me but they can't tell me when they'll call. This is unsatisfactory. I am out of pocket (as I have deposited and won a bit) as I wait for this to be resolved.

I want to add my name to the list of users that have been mistreated by Unibet. Their customer service is atrocious. They have taken €1800 from me (which I gambled up to €3200 and then tried to withdraw) and are not giving me any indication as to when I will see my money again. They have lost me as a customer whether or not I see my money again.

Since experiencing these problems, I googled "unibet withdrawal issues" and see that I am not the only customer that they are mistreating. In summary my situation is this:

• I opened my Unibet account in December. I deposited €1800. I was not asked to provide verification documents at this stage.
• I placed two bets. Both were odds on shots. Both won. This increased the balance to €3200.
• I tried to withdraw the €3200 but was told I needed to provide verification documentation, which I did on 20th December (13 days ago). The Unibet site says that the verification usually only takes a few hours "but can take up to 48 hours during busy periods".
• I have not heard anything from Unibet since uploading my documentation. I decided to reach out to them today through Chat / Support. I was told that Unibet needed to call me as part of the verification process but they could not tell me when they would call me. I asked if it would definitely be in January 2021 but they could confirm this

I am astounded at how unhelpful they are being. I feel like had I not reached out to Unibet, they would have kept my money and not gotten back to me. They may still keep my money. They have all the power.

To be unable to confirm the month that they will get back to me is completely unacceptable and disrespectful. No company should treat its customers like this. They are creating hassle for me (such as having to make this post).

I would strongly recommend anyone who is reading this to leave Unibet - or at least google "unibet withdrawal issues" before deciding to stay.