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AV_Brady

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  1. Now pushing onto a month with no reply and yet another 2 bank statements sent, a photo of my passport and 3 more photos of me holding ID/proof of address...

    Any chance of some help @ReCorpH? Seems like I am one of many who are having the exact same problem even though I have provided above and beyond what I have been requested to.

    Handing over this much personal data in this day and age is an obvious data protection risk.

    • Like 4
  2. Hi all, 

    Felt like this is my last resort in trying to get my account verified.

    I was requested to do this on 09/12/20 initially, so I immediately uploaded all documents as required. The security team then came back and said they needed a different proof of address as well as proof of Apple Pay deposit. I immediately uploaded another posted bank statement and my poof of the deposit.

     

    Flash forward to today where again I am now being asked for another proof of address. I am really at a loss as to what else I can send and why nothing I do upload is being accepted. So far, I have submitted at least (in no particular order);

     

    - x2 PDF Bank Statements

    - x4 Bank Statement letters

    - x5 Photos of me holding ID

    - x2 Photos of ID (Driving Licence and Passport)

    - Proof of Apple Pay from within my iPhone app and bank account

     

    I am sure I'm missing more I have sent but long and short, nothing is being accepted.

     

    So Im now asking for help if someone else has had this many errors (seems like this is a common thing with Unibet) and how I can get this approved as I am now sick of uploading correct documents only for the security team to come back with the same "unfortunately we need a different proof of address as requested by the security team".

     

    I have been through Live Chat loads of times and still no luck, so any actual help and consideration would be appreciated.

    • Like 1
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