Starky52

Thanks Stubbs,

I will resubmit for the card and ID with pic. For the proof of address it is difficult as I request all of my mail in soft copy these days. 

Actually, it said proof of address is not even required if I upload a copy of my drivers license, which has my address on it as well so I don't know why it's even asking me for this

Hi mods,

Can someone please help me. 3 out of 4 of my verification documents are being declined. As far as I can tell they are all perfectly adequate and the reasons given for the decline do not stand to reason. 

I have been a loyal customer for over 5 years so am not sure why verification is now required anyway but please take some action to resolve this ASAP or just refund my money and close my account so I can take my business elsewhere. I have around 1.5k in the account which I can't touch while you play games with the process. I am very disappointed with this and will not waste my time uploading further documents until a proper reason for the decline is given. 

Looking forward to hearing from you. 

Richard