stuwelly85

@ReCorpH  - thanks for all your help. Very much appreciated!

The bonus expired before the payout?

I placed the bet well within the agreed time frame. 

I urge Unibet to do the responsible thing and make the payout.

Thank you for your help and support, and going to another department to resolve it.

I don't belive so, my account is now, I've only placed 2 bets;

10/10/2020 - Montenegro V Azberajan, - and I lost this bet.

12/10/2020 - I used the refund offer £40 bet on Liverpool - Everton to draw, and won this bet. 

Today I logged into see that my balance is zero?

Thank you for your help, I appreciate you looking into my case.

Good afternoon, 

I used the £40 free bet after my first bet lost.

My second bet won, Liverpool V Everton to draw. My Bet history shows I've won £162. But my balance is £0?

I'd appreciate help from @admin1618854588 to help understand what's going on.

Many thanks

Stuart