K1NGSAM

jeppe, 

thankyour for looking into this for me. is there a way i can contact you directly to help resolve this faster as i seem to get these same answers from Unibet support and nothing is done to resolve the situation

cheers sam

Hey guys, so this is a timeline of basically what ive been dealing with from this company for the last two months. quite frankly its appaling and sad to see that in 2020 a reputable poker site refuses to pay out winning poker players. 

statements of facts for the Unibet moderators.

1. My account was already fully verifeied as in i had sent in all documentation previously and had successfully cashed money once before this incident.

2.The email i have works fine and does receive emails from unibet regarding promotions or when they finally verify a piece of documnetation i have sent in.

15/08/2020  - i requested a cahout of E2500. almost one month goes by with no email contact from unibet regarding why this hasnt been proceesed. i finally use the site to navigate to live support because i am tired of waiting with no response. they tell me that just now their security team have requested a copy of me holding my passport to prove i am real, which i upload immediately. 

05/09/2020 - im forced to cancel my intial withdrawl of E2500 and now have accumulted E9000 and want to withdraw that. one week goes by and still no money. so again i have to talk to their live chat. this time im informed that they now need a copy of my passport again. so i upload immediately. according to the unibet site this verification should take 2 days but no longer than 5. 5 days later and still no word, so i contact live support and am told by their support that this shouldnt take soo long and how sorry they are and that it is upgraded to 'critcal' and it is then proccessed in 24 hours.

16/09/2020 - i had to cancel the E9000 withdrawl as i had no money in my account and wanted to keep playing. however now when i log into the Unibet site, my account is now unverified and they now require proof of address. i upload a copy of my bank statement immediately. again same thing as before. 5 days go past and still no word. so again i talk with live support and ask why this hasnt been proccessed im met with the same dribble, this now 'critical' as if to say verifying my account is like difusing a nuclear bomb and again it is verified in 24 hours.

24/08/2020 - i now have a fully verifed account (again). so again i request E9000 withdrawl. expecting this to be proccessed to my neteller in 12 hours or less like it says on their site. 24 hours later and still nothing. i talk with live support again and they tell me that they have no idea why this isnt being done and that they see no reason why it shouldnt be done. they tell me that its been upgraded to critical (again) and will be done in 24 hours. and surprise surprise 24 hours later still nothing.....

at this stage im pretty gutted about this whole situation. its alot of money and i earned it fair and square. i feel like im jumping through hoops here to prove my identity which i have done now twice and still they wont process my cashout. just a warning to other winning players before you play here to be prepared for this and to go play somewhere else as its just not worth the stress.

cheers sam

hey jepe

i first requested 2500e cashout 4 weeks ago. THIS IS NOT MY FIRST CASHOUT. i have cashed out previously. i waited 2 weeks and had zero communication. nothing in spam folders or anything. after 3 weeks i had to cancel the withdrawl as i now had 9000e i needed to withdraw. finally i had to get in touch with there live chat and was told that just no they had requested a photo of me holding my passport, which as i said i uploaded immediately. now 6 days later still no communication and no money. to say this is ridiculous is an understatement. im a fully verified player and am being mucked around for no reason which is incredibly frustrating. i would appreciate ypour help in solving this as your the only communication i seem to get with this site.

regards sam

Hey guys

i have a fully verififed account and have made cashouts before. i requested a cashout for 9000e and am being delayed over 5 days now. before this i waited 2 weeks for a 2500e withdrawl and had 0 communication. finally i get in touch with live support and they ask for a picture of me holding my passport which i send immediately. five days later and still nothing. what is going on here ? seems like unibet is stalling these cashouts and as a new player to this site i would warn others before playing . poor communication and even worse support. really sad to see this still exists in 2020 :(