AG2525

Well this isn't good enough Jeppe.

I was told this morning by the live chat that the individual leg would be voided if the game is not rescheduled within 12 hours. I would then be paid out on the other leg - This is acceptable and pretty much standard across all sites.

My bet remained open until half an hour ago when it was suddenly settled as a loss. 

I contacted live chat again who couldn't tell me why it was settled like that. I asked them to again confirm your terms and they said the same as earlier, it's voided if not rescheduled within 12 hours.

So why has the bet been settled as a loss?

To clarify, my bet was on over 1.5 match goals. The game was abandoned at 0-0 due to heavy rain/unplayable pitch at 50 minutes. This can be confirmed on all statistic sites and the club's own social media posts: https://twitter.com/SydneyOlympicFC/status/1292375590998142977

It's shady tactics like this that lose customers. It's not the first time you've done similar to me and I gave you the benefit of the doubt. This time you've lost a customer for the sake of a £40 bet.

This can be closed, I got an answer from live chat.

Hi,

Can you please give me an update on the outcome of Sydney Olympic - Sydney FC u21 played today 09/08/20. The game was abandened midway through due to unplayable pitch.

I have it as part of a double in which the other leg won and now my bet is in limbo as open but with no cashout option.

Will you be voiding this leg?