CAJE007

Dear Stubbe,

To my surprise, I observed yesterday that the starting stack in sit & go's has been reduced to 1,500 chips. In the meantime, I have read your announcement regarding this change. Since day 1 of the renewed Unibet Poker site, I have been playing an average of three hours of S&G per day. As a loyal customer, I therefore have the right to respond to this ridiculous and thoughtless alteration.

Of course, you immediately revert to the argument that the S&G format is unprofitable. That's simply a fallacy. This isn't about loss, it's about making more profit. Secondly, as a poker expert, you know well enough the impact of this adjustment. You're making the S&G format completely uninteresting for the "better" players and simply increasing the gambling element. You've turned a turbo into a hyper-turbo to indulge the gamblers.

Therefore, I would like to ask if there is a possibility that this change could be reversed.

Regards

Hello,

can I chat with someone of Unibet concerning this topic?

When a hand is ended some of the whole hards and the hand cards of the players are covered. Are you serious?

Peter

Hello,

Can anyone explain why all pokerpromtions are suspended???

Hello,

I am a customer of Unibet for several years and I can confirm the poor quality level of their customer department. In most cases, when it comes to poker,  I receive an answer that is not irrelevant.

But much worse, a while ago they misttook me for another player!!! So they gave me the names of two other players!!! Dataprotection??? Do you think someone apologized or made an effort to investigate such an error?

Despite this amateurism some of the service desk operators are very arrogant. Last week I started a chat and wrote my question.

- Me: "I want to report an issue with the poker client"

- Operator: "Also a good day"

- Me: "I didn't know I have to greet you to get an answer"

- Operator: "I feel you don"t respect me so I close this chat"

I received a lot of mails from Unibet to judge the customer service. I always gave my opinion but nothing, really nothing changed. Sorry, one thing did change: since two or three weeks the service desk don't answer mails in a few hours but now it takes a few days or they just don't answer. 

Unibet, by players for players? I do think that those players earn a well working customer department.