5 weeks ago I deposited money into my account, bet it all on a horse and won. I withdrew my money - 600 pounds. Immediately, I am asked to verify my account - WHICH WAS ALREADY FULL VERIFIED weeks before then. I am told I can only use a proof of address issued by post. I then ordered it from the bank and after 4 weeks it arrived. I uploaded the requested pictures of my face and ID / proof of address on Monday. Today they say they need "crystal clear" pictures of my face with two proofs of address. This is an absolute joke, seeing as my account was verified at the beginning. I want my money now and please close my account.
Deliberate attempts to deny withdrawal
in Help & Support
Posted
5 weeks ago I deposited money into my account, bet it all on a horse and won. I withdrew my money - 600 pounds. Immediately, I am asked to verify my account - WHICH WAS ALREADY FULL VERIFIED weeks before then. I am told I can only use a proof of address issued by post. I then ordered it from the bank and after 4 weeks it arrived. I uploaded the requested pictures of my face and ID / proof of address on Monday. Today they say they need "crystal clear" pictures of my face with two proofs of address. This is an absolute joke, seeing as my account was verified at the beginning. I want my money now and please close my account.