Straya

I have just received this email from them in response to me sending in a photograph of a copy of a bank statement that was recently sent in the post to me (within the last week):

WHAT THE HELL ARE YOU PEOPLE DOING!?!

I have just sent thios now. An uncropped photo.

Hello, 

OK< yesterday i went to a photographic print shop and go them to ttake a high res of my p[assport which i submitted and this has now been verified. In realtion to the proof of address, the bank statement that I sent in had been cropped, so i assume this is why that had been rejected. I've just taken a new, crips picture and submitted for verification without it being cropped, so it is full size and you can zoom in with clarity. It has the Barclays certified copy stamp on it, too which was sent to me in the  post a few days ago.

I trust this, shall now be good enough.

Regards

Hello, Ray

OK, I will try and get higher resolution mages for my passport.

But, in regards to a bank statement sent in the post within the last 30 days...I called my bank and they sent a copy of my statement in the post. The covering letter with the statement states that 'Whilst the enclosed document(s) may notlook the same as your original statement/s, please rest assured that the content is the same'.

The copy of the statement has a Barclays certified copy stamp on it. I sent this in as verificaiton, and...........rejected. I go on to live chat, and explain and I end up speaking to a guy who, like a robot, repeats forme to send a statement in that was received by post! I eixplain that what i sent in IS a statement received by post, but get no clear answers and the same robotoc response. Absolutely infuriating!

Please advise re this, because, I am really getting annoyed now.

Also, why was I allowed to deposit AND gamble without being fully veriffied?

Regards,

Hello,

I signed up to Unibet last week and deposited £10 and won my first bet. (£22 currently in account). I was then told that  had to verify in order to continue using the site/make a withdraw. I scanned mypassport photo ID, bank statement and acopyof my sky broadband bill. These were rejected due to the photo ID being "not clear enough" and the bank letter being a scan of an online statement - they say i had to get a caopy sent in the post. I contact my bank and get a copy sent to me. I scan this and take another picture of my passport ID with a smartphone - rejected again!!??!! Told to take a clear picture....beatring in mine these same documents have been verified within max 30 minutes by six other bookmakers last week. There is NOTHING wrong with the photo ID, clarity wise, same for the bank statement.

I contact supoort again for about the tenth time. They ask to send in again. I do this one final time, and jsut logged in..rejected..not clear enough!?! Both documents are CRYSTAL CLEAR.

WHAT IS GOING ON!?!

I'd like a sqift repsone to this, please, befor ei submit a complaint to the operator and or file a complaint with the ADR. They appear tp be refusing to verify me, giveing be totally unacceptable reasons and are also refusing to let me withdraw after i had already made a deposit. 

Thank you.