MANTU_STAR

Hello,

   I've sent the bank statements again one week ago by email and from my account as well. Even it is stated as 3-5 working days for them to be processed after one week the documents are still in pending. As I've said before , the only proof of wealth that I've have is the bank statements only and nothing else. I can't give any other proof of wealth because I dont't have any other accounts ,inheritance or other source of founds. Unibet is asking me for documents that I don't have and I've feel deceived by this practice. I can make 10 loans to play with,if that is my decision and the amounts of money borrowed will reflect in my bank statements. At the end of the day I strongly believe that blocking my accound without a reason it's a bad decision for Unibet as out there are so many online casinos to chose from . And one more thing: the fact that Unibet manage to give me only £800 as bonus money after £77k deposits showed me the how much you value youre customers.

Kind regards,

George

  I hope this is not just a request just to delay the things more than they already are. The thing is that I've already send the bank statements for the last 3 months by email and on my Unibet account and also I've send them through DirectID on my account. I will send them again without any issue but something is not right. I still believe that Unibet want my account closed with no reason. Probably are more than happy with a profit of £27k and I don't blame them but for a company like Unibet this are peanuts money and regarding the attitude towards loyal customers...absolutely speechless. 

Kind regards,

Hello,

    Unfortunately my account is frozen for one week now and I need some help with this issue. I need to verify my proof of wealth and I've sent the relevant documents one week ago,in this particular case my bank statements. After contacting Unibet support on email and live chat and ask for the reason that my account is still frozen they stated that my bank statements are not enough as proof of wealth!:wow: What other documents I have to sent if I don't have any other bank accounts or other source of funds other than the ones that Unibet already can see in my bank statements?  After losing £27k in the last 3 months with Unibet this is what I get back....a frozen account with no chance of wining back some of my loses. 😏

Dear Vladimir,

Edited by Ray-Unibet