riggins

the welcome offer came with £10 casino bonus and it’s not in my account 

On 5/6/2023 at 9:09 AM, Stubbe-Unibet said:

@OHMYGOD, sorry to hear you aren't happy with the experience! I don't have access to view the chat with support, so I'll go by what you've posted above.

If we take the bets and rules first. When you accepted the offer, you chose not to read the rules. These rules you could also have read at any point post registration, in your bonus section. The rules for the offer are quite clear in my opinion and effort has gone into making sure the most common mistakes are covered at the very top of the terms. Small copy and paste:

2) How to claim your welcome offer:

- Opt-in to the bonus during registration and make a first-time deposit of at least £10.

- Place a single £10+ bet on football, minimum odds 1/1 (2.00) or greater.

- If you decide to place your £10+ qualifying bet on a multiple bet, each leg of the bet must have minimum odds 1/1 (2.00).

- Bets placed on enhanced odds, profit boosts or special boosted odds of any kind will not trigger the bonus.

I've highlighted the 3 key points here. Simply put, you didn't place a qualifying bet and therefore didn't get the reward. I do not believe we can change much in this regard, as the terms are there to prevent "abuse" of the offer (for instance placing a bet with odds 1.01 to get the free £30 in bets). Also don't see how the promo is misleading in any way - we can't include the full terms in the headline and it's not like the terms are hidden in any way either. 

As for your experience with support, it doesn't sound like they did a great job, and they should have highlighted the 3 points above as well as instructed you where to find the terms. I will have someone else check the chats, to see whether you simply missed this info or they didn't include it. 

Same thing happened with me. And i would also like to know where my £10 free casino bonus is and can you tell me what games i can use.