Danielled

Just wanted abit of help and not to be fobbed off by chatbots 

 Hi can someone please help me my withdrawals are on hold but on the verification it's asking for no documents and says there's no withdrawals on hold, I've spoken to Cs and emailed and iam not getting anywhere? @Jam1013

Can anybody help please it says my withdrawal is on hold and to check the verification but it's not requested any from me?