novy

They dont know the answer, tried them many times. 

Anybody else having problems with withdrawing money to Skrill/Neteller account? I would like to cash out to the same account I made the deposit from, but Unibet cancel it every time. Account is verified, documents are approved, what can be the problem?

On 9/18/2023 at 6:42 PM, Stubbe-Unibet said:

Bonuses are added again next Monday 🙂 Happy to hear you like the development!

Thank you for info.

Can you please help me in some other situation? There is a security check on my account (this year already for the second time), and I got informed cash out will be unavailable till the process is over, think this one is understandable. But right now the whole poker section is unavailabale on my account, both from the client and from the website. Why is that happening? Thank you.

Hello!

I like the new lobby, think it's much better and things are getting better step by step. I havent playyed for around 2 months, now I would like to get back on track. Can I ask when do we receive the playthrough bonus? Somewhere I read about every 2 weeks on Monday, is that true? So I should receive it today? Or just because I havent reached Lv4 this quarter it's not automatic.

Thank you!

Hello!

What does affiliate xp race means during June period? Is that something special or new? 
Ty!

Hey!

On 5th June I received a rake 2500 get 500 bónus, but it does not appear on my account right now. I was on vacation so I did not log in till today. Does it disappear if I'm not active for a few days? Can you please reactivate it?

Thank you.

Thank you for answer, at least we know what we dont know 😄

Any chance you might initiate a pause button on the bonuses, something similar to subsciprtion of programmes? Let me tell you my own experience and some future advise about the system. Everyone could face some unexpected things in life and work as well. I reached 75% of my target for 500€ bonus, when my brother got into hospital, so I could not grind at the tables last 3 days, because the situation was very serious and I wanted to spend my time w family. I gave it a try and contacted support if they can extend my bonus w 48-72 hours when I was inactive at the tables (no rake during these days). Support told me my case was forwarded and I will receive an answer soon, that was on Friday, and today on Monday afternoon my bonus expired, of course no answer since Friday.

Let me give you a very easy solution. Everyone could have a pause period for 5-10 days every 3 months or similar to that, so it could be much more manageable. If you would like to take a weekend off, you just pause your bonus and during those 2-3 days you dont generate any rake. If someone wants to cheat and during pause period generates rake, he loses the bonus or anything. So many solutions are  possible for situations like these. Think many high volume players are opened to some kind of discussion that is positive and profitable for both sides.

Thanks.

Hello!

Can we get some information about playthrough bonuses? Since the refresh of loyalty system I have received 3 different bonuses (5-10-20%) so far, managed to complete the first one and failed the second and third. Despite the fact I havent reached the target the last 2 times, today I received the same amount. Is there any chance of decrease after unsuccessful attempts? How do you calculate the rake target in these 2 weeks period? Thanks for answers.

On 4/8/2023 at 10:42 PM, P0kerM0nk said:

• Potential Boost: Upon reaching level 4, you unlock the possibility of receiving bi-weekly playthrough bonuses for a cashback boost of up to 35%! These bonuses come with a rake/fee requirement, which must be met to unlock the cash reward. You are not guaranteed to receive bonuses and the cash value can vary between bonuses. The bonuses pay 5% to 35% cashback.  

= Every 2 weeks

But what does it mean you are not guaranteed to receive bonuses? So it looks like a random factor for me. Any official answer? Ty

Hey! According to the new system playthrough bonuses arrive in every 2 weeks period or only once in a month or absolutely random? Ty

Ty Stubbe 👍

Same situation here, only 12x multiplier instead of 18x as promised.