-_-

@Stubbe-Unibet Oh understood what you mean that explains why it isn't a priority...still hope its fixed eventually. 🙂

@Stubbe-Unibet Thanks for the response that sounds good. Looking forward for this bug to be fixed in a future update. Since while I feel most regular players will figure its a bug and just their cash balance instead. Recreationals/new players might not undertand it or might not have the funds to use cash instead of tickets and might just decide to quit instead. It just seems overall detrimental to the player experiance.

@Stubbe-Unibet I feel the Ratholing measures are good but this a bug and not feature. Kindly let me explain it the best I can since @P0kerM0nk explained it above and it was overlooked. I think the best way to explain the issue/bug is with an example. Start of assuming that I have used my 4 Ratholing attempts in the last 30 minutes. So now I must rebuy for whatever my stack was say that is 150bbs. What the insuffcient funds when using cash tickets error is this: say I am sitting at a table with 150bbs which I got there using my ticket...I leave this table and want to get back at it gives this error because of the cap of 100bbs on tickets no matter what...meaning it forces me to use my cash balance for the 150bb buy in even though I am willing to use 150bbs and have a ticket for that stake which is more than 150bbs. I still can't use that ticket. I feel this was overlooked when implementing the Ratholing measures...that the ticket cap can't be 100bbs anymore which it currently is. This hampers the player experiance in that say I am having a ticket for say 1000bbs at a given stake (assume I used my 4 Ratholing and am in the 24hr wait period) but once say I am deep at all tables say 150bbs plus or whatever and I decide to take a break for some time few hours. I come back and can't use my tickets at all for the rest of that day until the UTC 00:00 reset because though i have 1000bbs ticket and the correct stake tickets....I can only BuyIn for 100bbs using tickets no matter what i.e. the cap. So am forced to use my cash balance and also delay clearing my ticket since the rest of the flops I see won't count towards clearing my ticket for that day. I thought you all were already aware of this and just figured its on the works to make the tickets buy in for previous required minimum buy in matching up with the Ratholing rules. But looks like you aren't aware of this. It really is frustrating too see that error of insufficient ticket balance when you have more than enough balance in ticket. I have repeated myself quiet a bit but thats only to clear the confusion. The Ratholing features are good I agree. But this is not a Ratholing feature more of something of a bug/error. Allowing players to use their ticket for say 150bbs or whatever the requred amount as per Ratholing rules should be allowed since I am still buying in deep just here am being allowed to use my ticket and clear it by seeing the flops needed sooner. Seriously hope this detailed explanation helps. 🙂 thank you for reading.

Looks excellent and feels very smooth on windows 10. Overall its a vast improvement in many little ways and a major improvement in the speed and smoothness of things.Looks and feels way more polished and not seeing any random bugs like no fold button or hand replayer buttons not working properly.Even the disconnects happened fewer times and reconnected back in time for me to act. So its looking good and am happy with it. Scrolling through the avatars is buttery smooth.Changing the Avatars is way easier with the new edit buttons.Everything is way more organized but going to take getting used too as mentioned before me...having a mouse hover popup maybe just for the next month or so until players get used to everything would be an good idea.Logins don't take as long and the client pretty much is ready to go right after login. Again speed is much better.The bigger more prominent fold to any bet is welcome and also the easier to rebuy at the tables on ur name +.There was several smaller improvements and its just a lot cleaner. So really well done to all involved 👍 I feel my few gripes with the new client have mostly been mentioned but I will still go ahead and list them just incase: The card backs animation needs significant improvement and just needs to be way more high resolution. How about doing something with different colors for the card backs like for the tables. The logos or any design on the back is fine even the current one but it just looks poor quality and not cool.I misclicked a lot on the card hand strength bringing up the card hand strength table. Its where the fold button used to be so yeah muscle memory will just take time to get used too. But the card hand stength font seems to be different from the player names and Euros font. Again its grainy and low quality it needs to be sharpened. So again something to do with improving the animations.Maybe could we have an option to see our hand strength at the table but not have that popup show up. At a single table its not an issue but once your multitabling and you click even slightly above boom you have a few popup of hand strength. Am sure will get used to this though since just used to clicking there for the fold to any bet.The dealer button seems smallish maybe a bit bigger. But mainly like the the card backs and hand strength font its just needs better graphics and higher quality.This one is kindoff a biggie. The dealer button being partially covered by the bet amounts and being hard to see.Another biggie is the location of dealer button needs to be closer to the player very often I had to do a double take to see who the dealer actually was specially when the dealer button was to my right and was sitting in the middle bottom seat. When playing in a HU pot specially its been confusing not knowing if am on the button or not. It kindoff looks like in the middle of two players sometimes.For me 1-5-6 are the main concern, rest seem manageable though improvement in them would be welcome. Overall would say compare to this old software was 6.5-7.0 and now your looking at 9.0-9.5. Keep up the great work everyone. :atisfied: PS: I play with the tables at the smallest size possible so all my feedback is coming from being in that situation.

So just to be helpful to others having the same issue. I got a hold of live chat and the representative had this to say about the current issue. "I'm very sorry but there's a temporary technical issue on site, our teams are working on it to fix it as soon as possible. We are very sorry for the inconvenience. This may be resolved automatically tonight, if the issue persists and you feel you should have received a refund , then please let us know tomorrow morning. Your understanding is appreciated in this matter."

I was playing 4 Cash game tables and when one of them closed and I said yes to starting a new one it gave a no connection error even though I was playing at the others just fine. Seems none of my winnings or money I left the table with were credidted back to my account from any of the 4 tables. Account history shows no transactions for the last 55-60 mins but I was playing upto the last 20-25 minutes ago. So clearly missing money and about 30 mins or so of play is missing.

@Stubbe-Unibet Thanks for the ETA and glad to hear someone is working on fixing the issue. Hopefully it gets fixed sooner than another month. The Web and Windows client work fine for me with no issues aside from disconnections time to time, which can be frustrating at times but overall no other problems. I know you guys are working for a fix for this too I think. Tiled? You mean stacked tables right? The Web client is not as smooth and polished on android as the android app you guys have made. :happy: I don't know if this will be of any help but my android version is 5.0 and even the other people having issues seem to have older versions of android so maybe it's something to do with that.

Am still having the the issue I described earlier in the thread even after the current update. It's been 3-4 weeks now is there any ETA when this will be fixed @Stubbe-Unibet

@Stubbe-UnibetOkay that explains it. Thank you and your team for your efforts and keeping us updated. Hopefully the issue is solved pretty soon. Fingers crossed :peace:

Just putting it out there same problem for me on the android poker app for over a week now. Initial Relax Gaming/Unibet loading logo starts and then the screen goes fully white and then fully black and stays there. It does not reach the login screen. Edit: Just wanted to add am able to play fine on the PC app and even the Web app.

@Rushbie100% sure it isn't though since (see below) it was working with the equipment before both laptops and @ Stubbe-Unibet confirmed nothing is changed Browser Software wise so does not logically follow. @Stubbe-Unibetits working with Chrome today now :) and fast too. So don't know if you did something? It was not working yesterday but working today. With Opera it didn't work at first but I disabled the ad blocker on their and it started working there too. With Firefox still not working I disabled the ad blocked & enabled trackers too but its still getting stuck. (Was working before with ad block on) So you can close the issue :) unless you have any suggestions for getting it to work with Firefox. Thanks for all the help @Rushbie @Stubbe-Unibet

@Stubbe-UnibetOkay cool will await your response. Just a little more information I just tried now again and now after logging in it just gets stuck on loading even longer than yesterday. Blank page with loading circle going round and round for minutes and then stuck here blank page (see pic). So seems to be an issue getting the data from the server but only on the browser for some reason. The ball is in your court. Best of Luck! 👼

Yup tried Chrome same issue. Its definitely something specifically related to accessing Unibet though the browser since the delay between the login screen clicking login and the loading to the pic page is a few minutes which it has never been more than few seconds. So it seems to be having some trouble there. On I side note I tried Edge and Internet Explorer too same thing. Well first even the Unibet site would not load giving an TLS Security error saying the security of the site was outdated but it did load after a few refreshes but again same issue. Yeah sure take your time no rush since I can still play on mobile and desktop but would like to have the browser option working too. I will be MIA for few hrs too probably. Edit: Also tried flush dns and reset ip as per connectivity issue thread on here too no avail still same.

Haha you already know this if you check back to old threads you replied too but from India :)

Yes up to date and Yes I just did same result. Used Opera Browser this time. Also I have seen this page before it normally happens for a few seconds before everything loads after logging in even in the desktop app but here its just freezing there...I waited a good 15 minutes plus too and tried many times from both laptops, figured it might be something to do with Unibet...maybe they are going to update the browser up :P but guess the error is just for me since no one else has reported it. As I said earlier as per me the only change is the windows updates to the latest build.