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@Zambidiz, the bet placed was a 1 X 2 on the match backing Fiorentina, match ending up in a draw is the reason that the bet lost. Well i saw it was a loss so you win some you lose some Cheers for the help though! That's a healthy attitude to have towards betting and gambling in general indeed, please let us know if there's antything else that we could assist you with. /Ray ... View more

@miziel  I just noticed the exact same bug but for UO 1€ tickets - I can register to 4€ qualifier with all tickets, but only with longer validation if I choose €10 qualifier. Thanks for the report @miziel  ... View more

Thanks for getting back to us about it @SmulanK. Welcome to the Community and good luck to you! /Ray ... View more

Hi @smashone, welcome to the Community Passes are usually handed out to eligible players in time to play an event, so generally speaking if a pass was not provided you are not eligible a certain freeroll. What event did you want to join and didn't have a pass for? We can possibly help you out a bit more in depth with concrete information. /Ray ... View more

@psrquack wrote: You don't need to sorry @Ray-Unibet you just did what you found right and we all did the same. It's never easy working within insecure rules so this is a win.win situation. Btw does your gif mean cool as cucumber? I have to agree, it is a win win. The cucumber is from one of my all time favorite adult cartoons (Rick and Morty) and it's actually a pickle  , just to roast myself a bit for the wrongly edited post. If you enjoy adult humor I'd recommend it, but it doesn't resonate with everybody so no worries if you don't like it. /Ray  ... View more

It was bound to happen but I'm glad that we now have a clear outline of what's allright and what's not. It will make things easier for me as well on the long run so I'm happy that we cleared that up . Sorry for editing your post @psrquack.      ... View more

Seems like I got myself in a pickle again, but @Stubbe-Unibet's post does not extend over everything and any situation that a competitor is mentioned. I'm sure that everybody who has a say in this agrees. It's not all black and white and this is not something you can write Guidelines over I think either. But if I'm wrong I'm wrong, no harm in admitting, I'll need to run this by Jeppe first if that's the case, I'll re edit and add Pokerstars back if that's what you wish. I wouldn't go into disecting your post or my answers though, I'll do get back to you with an answer over if my edit was rightfull or wrong soon. /Ray ... View more

It's banned @Dr_Yevskij, thanks for reporting ... View more

Hi @eriholt, welcome to the Community Based on the promotion if you bet 100kr and your pick finishes 2nd or third you receive a Free Bet in the value of 100kr.  https://www.unibet.eu/promotions/sportsbook-promotions/cycling-moneyback I've double checked and the Free Bet is on the account, you can access it by going to "Account" -> "Bonuses" -> "Free Bets and Profit Boosts". Let us know if you need anymore help with this. Thanks for the intervention @psrquack.  /Ray ... View more

Hi @Tutski, welcome to the Community Your bet was placed on Minnesota United FC (1-0). This means that you are betting on the fact that Minnesota would win with a 1-0 fictional lead. The result was 0-3 so if we apply the 1-0, the " fictional " result was 1-3 this way the bet being settled correctly I'm afraid. /Ray ... View more

@psrquack wrote: @Ray-Unibet: we have discussed it many times. Mentioning a competitior isn't againt the rules. So please could you write why did you edit my post? Thank you. Not saying it's against the rules   @psrquack, at least not all the time. Honestly I felt that it's unnecessary to mention any competitor, could have just said that you deposited somewhere else and that's perfectly fine, but it's all a matter of context in my opinion, and when you pair a verification with longer waiting times, an error that occurred + mention that you deposited to another specific site...don't know, am I wrong with this? It didn't seem fair to the situation. /Ray ... View more

Bet was settled when the match ended based on our system @Linette, congrats on the winnings and welcome to the Community. Thanks for the intervention @Purps. /Ray ... View more

Hi @Alex7  , welcome to the Community. Indeed this is an unfortunate situation because the Live Score feature from time to time does not update to the second. We apologize for the inconvenience caused, I realize this can be the root of frustration, this is why we always advise players to not base their decision to place a bet solely on that, but to monitor the live statistics on 3rd party sites as well like flashscore.com or livescore.com, to prevent any bad experience. Marco gave a full explanation to it in the thread below. https://www.unibetcommunity.com/t5/Unibet-how-to-s/Live-score-on-live-betting-Sportsbook-T-amp-C/m-p... /Ray ... View more

Hi @Minisprince, welcome to the Community Sorry to hear about the issue and we'll of course love to have a closer look at this for you. Can you please leave us the Coupon ID of the bet in question below in a comment and we'll contact our traders with it right away. If you’re active on livebetting, unfortunately there’s a risk that you’re going to experience an issue on the livebetting section, whether it’s a technical issue or a wrong livescore update. In regards of wrong livescore, we advise you to have an external livescore site open, when you’re livebetting, such as flashscore.com or livescore.com, to prevent any bad experience. The terms below apply: B.1.2 "Livebetting" is where it is possible to bet during an ongoing match or event. Unibet does not acknowledge or accept any liability whatsoever if it not possible to place a bet or the live score update is not correct. At all times it is the Account Holder's responsibility to be aware of the match and the events surrounding it such as the current score, its progression and how much time remains before the match is completed. Unibet does not accept any liability for changes to the Livebetting schedule or interruption of the Livebetting service" /Ray   ... View more

These slipups just keep piling up don't they. How about I have a look at your account and if from the moment I confirmed till the moment the promo ended you wagered what was needed, I will add you the prize none the less. Sounds good @pinki? /Ray ... View more

Hi @bergeroo, sorry to keep you waiting with this. We don't exchange packages or seats anymore I'm afraid, if you have 2 seats, you can either use two bullets in Manchester or if you have one remaining, you can use it in the future. Alternatively, if he plays Manchester, he could transfer the second seat to a friend. https://www.unibet.co.uk/promotions/poker-promotions/uk-poker-tour /Ray ... View more

Hi @Funksake, if you qualify before 1st of September the package will count towards the Malta event, if you qualify after it will be for the next one /Ray ... View more

Hi @Zambidiz, welcome to the Community. Not entirely sure I understand the question but I can see that your Fiorentina - Bari bet won, the combination lost though unfortunately. Can you please clarify on what exactly you would be interested in? /Ray ... View more

Made a quick tutorial on how to access the "About" section on your Iphone, please find it below in the first video. Made a second tutorial showing how to access the Unibet app and look for the version number as well. Please find it in the second video, when in the menu tab, if you scroll to the bottom the info should be there. Screenshot of those  2 sections should be fine to provide @bn9, @Nickadriaensen , @Gvr so our developers can bring this issue closer to a fix. ... View more

Stats are sent @dontknow ... View more

Hi @Bufni, sorry bout that, must have been a tiny hiccup in the tournament setup. I've exchanged the UO ticket back to an MTT now. Let me know if all is ok now. /Ray ... View more

@Belgiumburnley, thanks for your understanding in this matter. Any way you wish to place your bets, we wish you good luck with them . /Ray ... View more

@kry , welcome to the Community, ;et us know if we can do anything from our end to help you. Thanks for helping out @psrquack. ... View more

Cheers @pinki, I've manually opted you in, your activity from this moment on should count towards this promotion. /Ray ... View more

We'll look into it @pinki, can we have a link to that promotion please? ... View more

Hi @Joco, thanks for reaching out to us, can you please leave a Coupon ID of the bet/s where this happened below? We would be happy to have a closer look at it.  /Ray ... View more

Hi @Belgiumburnley, This issue was reported a couple of days ago and it is indeed an error on the system's side. Some bets that are obviously not related are impossible to combine at the moment due to an error in the internal system of our provider. We have reached out to our traders and the developers are already tackling this as we speak, it should be resolved by the time the season starts. Apologies for the inconvenience . /Ray ... View more

Stats are sent guys ... View more

Just to clarify @Gvr, you are experiencing this issue only on a mobile phone right? On a desktop PC the history it's showing fine? If so, can you please let us know the model of your phone, we would also need a screenshot from the settings section of your phone from the "About" tab so we can look a bit more in detail into it. /Ray ... View more

@Lelmurde, sorry for not being able to provide the odds yesterday, we've been advised that in such cses, the odds request would need to be forwarded to our traders at least 24 hours before the race and with more details, which event exactly within Tour de France we would like the odds for. Let us know a bit more in detail if you would like odds for future events. /Ray ... View more