I don't belive so, my account is now, I've only placed 2 bets; 10/10/2020 - Montenegro V Azberajan, - and I lost this bet. 12/10/2020 - I used the refund offer £40 bet on Liverpool - Everton to draw, and won this bet. Today I logged into see that my balance is zero? Thank you for your help, I appreciate you looking into my case.