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Lime

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  1. No response to any of the above? can't say i'm suprised. Let that be a warning to EVERYONE who chooses to bet with Unibet. Even for the higher rollers in time's of crisis and uncertainty you absolutely cannot trust Unibet to handle situations in a timely manner a fraction as well as the bigger books. Go to Bet365, where they bend over backwards for their players. I've bet probably an average annual European salary with you guys but my trust in this company has been completely evicerated. How on earth do you expect anyone to trust you with balances of any significance at all if this is how you treat your players.
  2. With regards to your reply, this literally says nothing that I didn't already know, nor does it actually answer any questions. "We will be settling this when an official statement has been released by the NHL as to the winners of each Division. We are in contact with the NHL to confirm if there is an official announcement for divisional winners. If not, bets will be void." Please point me in the direction of any official statement/ announcement for division winners in 2019? in fact, point me in the direction of A N Y official statement in A N Y year previously. As a division bettor for the past 10 years I can tell you this is something that's NEVER been done. This is an absolute fking joke I swear, what kind of operation is this. The only "announcement" that's ever been made is a little checkmark next to the teams name on the official standings. It's like you guys don't even watch or understand how the sports you are allowing people to bet on work. Can I confirm that Fig 1. is what you'll be taking to be an official announcement in this case this year?? seeing as there has never been an official statement in the history of the NBA to award division. Fig 1. 2019 OFFICIAL STANDINGS TABLE PER NBA.COM And if this is the case might I point you to the official tiebreaker rules the NBA for the current season WHICH INFACT CONTINUE TO LIST DIVISION WINNERS AS BEING TIEBREAKERS, thereby allowing you to INFER that divisions are in fact VALID for the rest of the season because how the f else can they be used if they don't exist. Why am I DOING your guys jobs for you. https://stats.nba.com/standings/ - Here you go, the OFFICIAL NBA STANDINGS TABLE FOR THIS YEAR, please send this to your traders with my attached comments. There is no grey area how, i'm honestly losing my mind at how bad the communication is here. All it took on every other betting site was a quick 10minute livechat.
  3. Man I like how you continue to totally ignore and not address totally valid criticisms from @ChuckBassPoker and myself in my NBA thread who have literal thousands on the line with you and instead choose to focus your time on 10euro free bets!?!? I get that it's way easier to please the masses with these small gestures but where's the equal treatment for your high level players? I just don't feel at all you are giving enough time and attention at all to your most inexcusable queries and concerns. I am generally not one to complain at all in life, even when I have valid ones. I have no NHL season bets but this treatment of your most valuable players is abhorrant. The length of time this has gone on now is absolutely unacceptable. Small updates here and there but primarily ignoring the majority of large posts, not addressing any real and valid points being made. It's already been raised but let's bring it up again Bet365 handled these NHL bets in 2 days. T W O. In what planet has this timeline been acceptable? On the back of how you've handled this and lets be honest, the absolute mess that i'm sure will be the NBA season bet i'm already stressed in advance knowing i'm going to have to deal with this for months on end. Unibet is shiny on the outside but this has just shown me what a mess you guys are internally, it is night and day here in comparison to Bet365. This company needs to be restructured, seriously.
  4. @JeppeL thanks for looking into my query above, with regards to this statement below: "We will be settling this when an official statement has been released by the NHL as to the winners of each Division. We are in contact with the NHL to confirm if there is an official announcement for divisional winners. If not, bets will be void." Could you also confirm the timeframe here you will be waiting for an answer before deciding what course of action to take because I can see the NHL having a whole host of higher priorities to deal with before getting to this issue. What would happen if you voided these before the NHL answered you and then they go on to confirm division winners?
  5. @JeppeL "Bets that were already decided since the opposition doesn't have the chance of catching up, you're right that those should be settled on the basis of the result - I believe these bets have already been settled on this basis. " This obviously isn't true if the bets were held as part of a parlay where the other legs haven't yet settled but please confirm that we will still get paid for our winning legs of the parlay as per your statement above should the other elements be eventually voided? I know what best practice for books here should be (ex-auditor), i'll be stunned if this isn't the case but at this point it seems necessary to clarify even the most basic things.
  6. @JeppeL @ReCorpH Hi both, so this meeting happened a week ago now, can somebody update us on the outcome of said meeting then?
  7. @kullfitre I'm not interested in the 8th seed or tiebreakers either, but the second part of what you posted is very relevant. Division winners will be used to settle tiebreakers at the end of regular-season games + seeding games, this means there will be official division winners at the end of these 8 games because they will potentially have to be used to break ties. Given that, it seems to me that the bets will likely remain valid, but as you said we need clarification from Unibet and we need to keep this conversation going until somebody here can give us an answer because it's just getting silly now how long we're waiting. "In your picture from bet365, season length changed so all bets should be voided there right?" No, the very opposite
  8. @kullfitre Sorry but you're just wrong, I wrote a very lengthy post for you but deleted it because honestly it won't do us any good argueing about it here and frankly doesn't matter to me nor will it affect settlement outcome either way. All I will say to you is prepare yourself for disappointment if this is what you think because I have checked with 11 sportsbook so far and only William Hill which has the specific wording in their policy have voided the bets, the rest take Bet365's stance below, including those without specific policy wording. Whether you think it is right or wrong the below is likely what you will get. I can only imagine Unibet will be doing the same otherwise these would have already been voided. However, lets just wait and see what they comfirm for us. Our opinions do not matter anyways. Oh and FYI. Quoting you here: "The seven teams in each conference with the best records (regular-season games + seeding games) will have clinched a playoff spot. The usual tie-breaker scenarios will be in place for those seeds. The eighth seed could potentially come down to a play-in tournament" Here are the usual tie-breaker scenarios from the NBA's own rulebook. If the usual tie-breaker scenarios apply at the end of the 8 games, it would be pretty difficult to break a tie with Division winners if there will be no official division winners at the end of the 8 game's don't you think :)
  9. @ChuckBassPoker Totally unrelated but are you the Finnish Chuck Bass from 2+2? If so.. small world. You'll get no arguements from me. I'm generally as patient as they come when it relates to sportsbooks but I agree that the pandemic is no longer an excuse when every other book has by now been able to clarify their position. It's been more than long enough and I do find my confidence and trust in the book fading the longer this drags on. Even though I have no NHL futures here it's a brightly lit red flag for me. We shall see what happens to the NBA futures.
  10. @kullfitre Not sure I understand your math here Kullfitre but I think you're missing something. The division winner is simply the team with the most wins or in this case with the higher winning percentage at the end of the season, it's not relative to 82 games. This 8 game truncated schedule is all the regular season there will be this year. Obviously the Pacers being 12 games behind with 8 games to go cannot catch the Bucks. This is the same as in the NHL and is exactly what has happened this year, every team leading the regular season as of when play was suspended has officially been crowned the Division champion (my NON Unibet bet have been graded as Wins accordingly) NBA division champions are not graded the same as NBA team over/under bets where there is a minimum game requirement to void because you are not shooting for a specific number of Wins and where the number of games played directly affects your chances. It is simply the team who has the most wins in the division at the end of the regular season. My expecation for any books who didn't have a minimum games player criteria in their policy is that these division futures will remain live, the same as MVP and all the other player awards, conference wnner and championship winner though I'd still want to hear it officially from Unibet. So if you are holding onto Bucks division futures, those have mathmatically clinched no matter what happens to these bets and I would be expecting to be paid for those regardless of what they do with the other division bets.
  11. @ChuckBassPoker I've actually been keeping up with your thread with heavy interest since you posted it. I have NHL division bets on other sites so was curious how they'd be handled here. It definitely hasn't been the best to say the least but I appreciate that Jeppe and the other mods are at least acknowledging and trying solve the issue. My educated guess is that the traders and odds compilers are far more distinct from Unibet than we'd imagine and likely sit within their own entity. 888 and Unibet share the same odds compilers so I wouldn't be surpised if they are totally 3rd party. That is likely where the information disconnect is happening because this level of service is not consistant with my general Unibet experience which is positive, but I guess this pandemic has exposed this weakness in the books operation. @Livertool and totally agree that getting a trader who is responsible in the decision making process and settling these bets would make infinitely more sense and would likely be a lot quicker to answer our queries directly and explain their reasoning.
  12. Bucks and the Heat have both infact mathmatically won their divisions, they cannot be overtaken in the 8 remainaing games even if they lose every single one and the teams in 2nd win every single one so the above is a great point
  13. @JeppeL I see it like this If you void everything now, you are going to make any bettors holding "poor" tickets happy at the expense of infuriating everyone else, particularly because of how long you've been holding on to the money forIf you honor everything, you'll have the inverse. "Poor" ticket bettors will whine, everyone else will be happy. I say this to say: you cannot and will not make everybody happy, therefore it is of utmost importance in my opinion that whatever position Unibet does take is objective, logical, defensible by written policy or defaulting to league guidance where there is no comprehensive policy in place, because people will whine and throw tantrums depending on which side they are on, and you will need to answer with something concrete. Any signalling by the book that it is not being impartial and settling in its own favour where it is not backed by written policy or something concrete would be a disaster and definitely cause some reputational damage. I'd have no arguement or retort if Unibet were to say, we're defaulting to the league's official guidance, bets will therefore remain live and pending until otherwise, but you have to tell us that if this is the case. It might seem obvious but to hear it officially is important. The only other way I can see to do this is, void those division bets for those who want them voided, leave those live that want them live, but I understand this would leave Unibet exposed on both sides so the chances of this are low. By the way if its possible to speak on the phone, I am open to this.
  14. To me, and based on what other books are doing I think I personally think it's clear that NBA championship and NBA conference winner bets should stay live and this is the currently the case at all the books i've checked. No complaints and this seems fairNBA Season total wins/losses, any bets which had mathmatically hit prior to the delay should be honored. The rest should be cancelled. Majority of books have an 81/82 game minimum for these to be live so there's precedent to void there. I understand that some books are honoring those bets which hit would be a gesture of goodwill from the book, but wouldn't argue if Unibet decided to cancel all of these as wellSeason long players awards such as MVP, DPOY, ROY, 6th Man of the year should stay live and this is the case with all other books tooNBA division futures - This is the interesting one and only one in my opinion which is a judgement call by the book, either to be based on the books policy or defaulting to official guidance from the league where there is no policy in place. Those that have been refunded, refunded me weeks ago, those that are keeping these live (the majority) are obviously still pending. The difficulty here is that because you haven't already refunded these the longer you hold onto these the more Unibet is signalling that these are live (which is totally fine by me), but will make it incredibly difficult to then go on to void these given how long you've held onto monies for if you do end up deciding to void. Thus, my gripe is that we have no confirmation if the division futures are actually live or not because the bets being pending would be correct if that is in fact Unibets position. We just haven't been told if they are is the problem. And to clarify, I personally have no championship, conference or season total futures, and am indifferent to how the bets I do hold are handled. Of course you will have players holding futures on the "wrong" side of these futures complaining but it would be very difficult for them vast majority of bettors to argue with the above if this is how Unibet handled it. The judgment call bet of those I have listed above are the division winners and these are the only ones where I don't see an obvious way to settle hence me trying to get an answer here.
  15. @JeppeL Thank you for getting back to me. I totally understand why they're not settled and I'm not pushing for settlement as in my original post. It doesn't matter to me either way as long as it's communicated to us however Unibet livechat, twitter, facebook have been less than helpful thus far hence the frustration. You're holding £5k of my money with no indication that these bets are even live. I think it's reasonable to just want to be kept in the loop. Thank you for responding though, I look foward to your reply.
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