GIO333

Thanks for you reply stubbe.

Good evening, I have bet on a Lithuanian basketball match, I bet on an under 146.5, my bet should be a winner but the referees made a blatant refereeing error and this without having taken the trouble to review the The action in fact the match was broadcast on YouTube and we can see very clearly that the last basket validated should not have been validated because the gong at the end of the match had sounded and the basket was already illuminated in red while the basketball player still had the hand on the ball... I'll take some pictures and you can see it yourselves. I post this message now because i send a message on facebook three weeks ago but get back no answer. What can i do please?

Well it seems that unibet is always right even if they are wrong... It's a shame that despite the fact that I have been a customer for so many years and that I play and deposit so much, and even if Unibet is wrong, you can do nothing because they will always be right and you can do nothing .. No more respect for them

Thanks for you reply liv but, Firstly, I bet live and not in pre match so I couldn't cash out then, I didn't follow the match live I just looked at the score on another site where I discovered that it was a cup match...Afterwards what I don't understand is that they are justifying themselves by part of the T&C which has nothing to do with my problem... Can you tell me how to file a complaint? Thanks for taking time to respond to me

Hello everyone, I bet a substantial sum of 555.00 euros on a Chilean basketball match on December 21, 2023 at 10:58:22 p.m., when the bet was placed, the display of the match told me that it was a meeting of the Chilean national league... But after verification on my part... it turns out that this meeting was not a league meeting but rather a Chilean cup meeting... You know better than me since you work for a sports betting site, that in football as well as in basketball or in all other team sports that a league match and a cup match are given their context (the importance given or not by the coach, the turnover of the squad to rest major players or give playing time to young players or underused players...) can have completely different physiognomy... Isent several emails to Unibet but they told me that it indeed confirmed that there was an error on their part but referred me to the T&C. B.5.33 which concerns the naming of the teams but in no case the error in the naming of the event... I find it extremely unfair that despite their error they do not cancel my bet because once again, it is a large sum and in no case would I have bet if I had known it was a cup match... Can you help me please, I don't know what else to do.

Hey @Stubbe-Unibetdid you have a little time to check ? Thanks in advance,

Thanks for you reply @Stubbe-Unibetyou and andy do very a great job by replying so quickly. I just cant connect to the game i try multiple times but the entry with the 4 symbols keep turning. I had take some screenshots too but i didnt know if thats will be relevant.

Thanks for you reply @Andy-Unibetbut I have played to maybe a thousand ( if you dont beleive me , check my account history) HEXAPRO and SIT n GO and i mentionned a problem for maybe 3 of 4 of them so if my connection was bad i will have always a problem. For the recommendation, give me right away please the link on unibet site where you recommend it all, if you give it I won't claim what unibet owe me and I will delete my account, if not,please just give me back a 10 euros SIT N GO.

Can someone help me please? @Stubbe-Unibet @Andy-Unibet

Thanks for your help rushbie, did you know how can i tags moderators?

Good evening everyone, could you help me please. Last night around midnight I started a sit n go for 10 euros (see screenshot), I was able to play a hand and then suddenly the image froze and I was disconnected without possibility to reconnect (screenshots), I want to clarify that it is not a question of internet connection since I was playing online poker on another platform. Sorry to say that but the french/belgian support are just awful and dishonest, for them the problem come always from customers, its why i post here. thanks in advance,

Thanks for you reply but @Andy-Unibet how can it be a bad connexion because i played at the same time normally the other hexapro and why the table was not open , i just saw one table open and i thus played the hexapro that i saw the table open, really i dont understand???

Well thanks guys for your explanation so two hexa were played at the same time...thats crazy i dont understand i just pplay to one only because the other just not open i saw just one table but why in the poker history there is no hand at 0:44:56 the hour when my account was debited like the second that i played actually at 0:45:12??? thats a bit strange...

@Stubbe-Unibet help me please

Nobody can help me seriously i dont ask something crazy i just want to not be robbed!!!!!! Its crazy just look at my screenshots its obiviously a problem no?????