Please check my poker screename and my name online and you will see that i've been around for lots of years in poker so i definitely didnt't do anything wrong, anything you guys might think i did. Don't threat me equally with anyone that has made mistakes on the site. I haven't done absolutely anything and have been more than cooperative with you guys. I've sent even more documents than you needed. How much more will i have to wait ? Please don't tell me 3-5 days, because that would really disappoint and affect me. You can't just freeze my account and tell me to wait for 3-5 days out of the blue without me doing anything than just grinding like i've been grinding for 10 years. This is what i do for a living, you can't just take that away from me out of nowhere.
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So i've made a regular cashout yesterday and it somehow got rejected and my poker account was disabled, my deposits and cashouts frozen. They asked for pictures with my credit card and bank statement or utility bill with adress in it and now are saying it's gonna take 3-5 days to verify them. 3-5 DAYS ! I've asked on live chat a few weeks ago when i started playing here if i need to send any documents in order to verify the account, but they said i don't have to because i've verified it 2 years ago and now out of nowhere they just do this and tell me to wait 3-5 DAYS. They could've sent an email to ask for the documents first and then froze it, but NO, they froze it and after that they said it's gonna take 3-5 DAYS to get it back IF we don't need other documents. I went to the bank and got a signed and stamped bank statement where they can see my adress, i got another signed and stamped by the bank statement saying that the credit card i've sent pictures with is mine. I've sent an utility bill also where they can see my adress. I've never sent any of these documents anywhere ever ! I've been playing poker for 10 years now everywhere around and i have never been threated with so much disrespect anywhere. Can you plese speed up the verification process ? Thank you ! PS: I was beginning to like this network...
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