Hi Ray, You still have not understood the problem here , the account ending 3862 is NOT my bank account When i was first told for some reason i could not withdraw back to my Pockit card , i was asked if i could use another bank account , I DON`T HAVE ANOTHER BANK ACCOUNT IN MY NAME . The bank account ending in 3862 is a family members . I then get told it must be an account in my name . So how can i make a withdrawl when I DON`T HAVE ANOTHER BANK ACCOUNT ???