JeppeL

Merry Christmas everyone! I hope all of you have a great evening with your loved ones ❤️

I had the Bills to win this weekend, couldn't believe the ending :teardrop:

@rocky31 Thanks for posting about this, we'll ask with the team who did the promotion if they won't consider a change for the players, who actually made use of the bonus and spent the time clearing it! Mistakes can happen and I don't think there's anything wrong with removing the bonus when it wasn't supposed to be added, though it's obviously not a good situtation and I do apologize to everyone affected. /Jeppe

Check out the Barcelona - Real Madrid competition: https://www.unibetcommunity.com/t5/Community-Promotions/30-minute-prediction-El-Classico/td-p/360271 :)

Definitely @HonorTheGame :)

@XY @gyepedro @Pesek We're excited to have you in the group , still have room for a couple more as well :)

@successlaw I'll leave this one for @Stubbe-Unibet to decide on, but I do like the suggestion :)

@Murray74 The horse took part, but refused to race in the standing start. The stake has been refunded just now :) /Jeppe

@Murray74 I've sent it for a check at the Sportsbook, let's see what they come back with. /Jeppe

Hi @PeterPanter and welcome to the community! There was an error with the function, but it should be fixed and working for you now - sorry for the trouble! /Jeppe

@alapokec2 This is in the new Poker client, correct?

@XY I find it interesting what you mention about the new style of football. If the game is changing and in general the results are becoming more unpredictable, isn't that something which can be predicted by itself? :) What I mean is that if more teams play better vs the general competition than in the past, wouldn't the leagues then flatten out more overall and not have such large point differentials between the teams? Like everyone being more competitive vs the bigger teams. I noticed last year that Eibar was either the #1 or #2 pressing team either in La Liga or all of Europe, so no matter who they faced they stuck with their general game plan of pressing as much as possible. Those changes I find very interesting, as it means that Eibar is fully employing a vision of forcing other teams to have to change to them, while Eibar themselves can always stick to their own known strategy. This kind of philosophy has been more used in youth ranks, at least for youth basketball that has always been a pretty big thing :) If you're aware and notice things like pressure and difference of style in football games @XY , I'd urge you to sign up for the Area 51 board. These kind of things are what they're looking into with new statistics possibly becoming available in the future, which could help you as a player to disect what's happening in these new football philosophies :) Basketball, like football, has undergone quite a change over the last 15 years, with lots of new strategy coming especially in the last 5 years. Most of it is data driven and has certainly changed the viewing experience. As for betting, I think you can definitley find value if you pay attention to the scheduling and opponents. There are tons of NBA games every season where one team has played much more in recent days than their opponent, often they find themselves playing two days in a row while travelling from one city to another in between. Personally I'm more about team structures though and even though I was biased, I still presented what I thought was the best bet on an NBA champion this year in the Lakers as a promotion here on the community, I really thought they were looking to become a great team due to their construction :) For the NBA, you can also sometimes find alternative analysis which can be helpful, especially towards stat bets for the regular season, like this one which is pretty hilarious in it's own right: https://docs.google.com/spreadsheets/d/1hwDoaHcXqncb_l24NrxLCWTxE5pLaeKlU8r1Jnp39GQ/edit#gid=1219372767 https://imgur.com/a/JEhHxkH

The forum is a pretty good place to get help, especially with poker issues as there are quite a few members here who are very knowledgeable about the poker client as well as staff from the Poker team are very active as well like @Stubbe-Unibet and @Andy-Unibet who's even a former member :) About the emails though, you should definitely be getting these from us. I''ve checked your most recent case about a missing poker ticket, a new one was added to your account on the 2nd of August and an email sent to you on the morning of August 3rd at around 8:00 AM CET. to let you know( in any case I agree it's not good that email is going out a day later). Any chance you could try and check your inbox and spam filter for this email? And please be sure that it's the email address that you have registered on your Unibet account that you are checking(have seen this before :) )

@Pionrj Can I ask how quick you are to follow up with Customer Support on your request after having originally made it? I totally agree that the process should be as smooth as possible where you get a reply without asking for it again, but saw you mentioned here in the thread that you'd been waiting 3 hours for a response. With the general pressure that's on Customer Support daily, I'm not sure we'll be able to beat that time through email, but I'm glad Stubbe was able to handle it through your description of the issue here! You mention that it always feels like that small issues escalate into something that requires work from your end, are you referring being asked to send in the poker log or screenshots?

Hi @Gaff and welcome to the community! Apologies if there was an error in the settlement of your bet, we'll be sure to have someone from the Sportsbook team to have a look and make any correction to the deductions if needed. Do you remember the stake and which winners you picked on the bet you mention from two weeks ago by any chance? /Jeppe