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Fredrik-Unibet

Former Unibet Employee
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  1. Hi @Rushbie Thanks for reporting this! I will send it to @Ken-Unibet who usually looks into these cases. I saw that you referenced me two weeks ago and oddly enough I do not get the notifications anymore. Just one minor detail, I am not a moderator on this forum, I oversee the Kindred Group product portfolio. But I try to help out and discuss product whenever I have time to do so. Thanks for being an active forum-member! Fredrik
  2. Thanks again @Rushbie ! We are seeing a pattern on both Sherlock and Dragon Shard and are looking into it more closely. The server error on Legands of Ra MW is probably just a tempory glitch from the supplier. Cheers, Fredrik
  3. Thanks @Rushbie - will keep an eye on that one!
  4. Thanks @Rushbie and hi @Appyammer I have just provided a response in the other thread, please have a look! Of course appreciate all feedback we get and I can assure you it is taken onboard. Cheers, Fredrik
  5. @Po @Livertool Hi, Thank you for sharing your feedback. This can only related to the native iOS app which was updated recently. It does indeed feature a new layout and navigation. I am not sure you are aware or not but recently before Christmas Apple started rejecting a lot of gambling related apps. Without any clear communication (until recently) the whole industry has been trialing various changes to get their app updates approved. With this recent approval from Apple, Unibet is one of very few companies that have gotten an approval - the first in a very long time. Apple has now clarified their rules and told all app developers (companies) that if they do not comply by September 3rd the app(s) will be removed. The new rules will be a massive challenge to the industry and there's a lot of ongoing work. So.. the new lobby that you dislike was an attempt to try something different in order to have an approved and updated app. Will it stay? We will see, we are investigating next steps. If you are interested in reading more about the changes to the app store guidelines click here. Kind regards, Fredrik
  6. Great input guys and very happy to hear that Shadpw Order gets well deserved recognition. That game is an exclusive that we together with Push spent a lot of time on refining and perfecting and I am happy with the outcome. You are right about the enormous amount of new games that are being released. We play through all games that are made available and reject a lot of them. It is however definately a trend that suppliers crank out more games to get visability, however it is counter productive since everyone else follows. I am like you @Livertool, I tend to fall back to my old classics :) Cheers, Fredrik
  7. 1) What do you guys think of our new game release frequency? 2) Favorite new game? 3) Best supplier right now? Cheers, Fredrik
  8. @Adminca Hi, Happy to announce that the Greentube games are now back in Sweden. Cheers, Fredrik
  9. Hi all, I am happy to announce that Greentube / Novomatic games are now available again in Sweden. The following games are live on Unibet Apollo God of the SunBook of Ra deluxeBook of Ra Deluxe 6Book of Ra MagicColumbus DeluxeFairy QueenFaustFlame DancerLord of the OceanLucky Lady`s Charm deluxeRumpel WildspinsSizzling Hot DeluxeCheers, Fredrik
  10. Hi @Rushbie Thanks for reporting! We'll take a look (error is with supplier). Cheers, Fredrik
  11. @Uv @Livertool @Stubbe-Unibet Hi all, There is a lot to write about RTP and the chance of winning and let me share my two cents. I would like to start by saying that Stubbe is accurate when he says that campaigns, promotions, free spins (etc) do NOT affect the RTP. In short; a game's RTP depends on the mathematics of the game outlined in the PAR sheet (Probability Account Report, read more here) which simplified describes the win amounts and the probability of the combinations. When a game has been developed, the supplier simulates a number of million game rounds and gets the RTP number. If the supplier is happy with the outcome, the game is sent for certification (independent certification agency approved by the regulator). If the game passes certification, a certification document is issued and sent to the operators (i.e. Unibet). Once we have recieved the documentation, tested the game, we are free to enable it on site. Hence, once a game is certified there's no chance modifying the RTP without a re-certification. But, you should also keep in mind that certain suppliers certify several versions of the same game but with different RTP. At Unibet, we always go for the higher RTP as we believe it is a long term and honest approach. The RTP number depicts the long term average payback from the game. Another factor affecting how you experience the game is the volatility. If the volatility in a game is high, you will experience less wins but of bigger value. If the volatility is low, more frequent wins of lower value. Volatility is trickier since it is not often mentioned in the game rules. Since we believe that our players shall have all relevant info when chosing a game we have mapped out RTP and voloatilty for the games we offer. This information is currently only displayed on mobile and will go live on desktop soon. Besides Unibet, we also operate a number of other sites and I have added two examples below showing how RTP and volatilty is displayed. Example 1: In this example you can see that that Book of Dead from PnG has an RTP of 96.21% and the volatility is very high. Example 2: In this example (MariaCasino) you can see that Narcos from NetEnt has an RTP of 96.23% and the volability is low-medium. The game information is displayed when you hover the mouse over the game tile. There are a number of websites out there that have catalogued information about games, such as RTP, and if you want to have a second look you can for instance have a look at SlotCatalog.com (affilite site). Finally, 1) In jackpot games, a part of the RTP is used to build up the jackpot - hence the base game RTP is lower (for instance 93% + 3.5% to jackpot). So, you will experience lower RTP on average but have a chance of winning bigger. 2) In collection games (ex. fill up a meeter and trigger a certain feature), part of the RTP is used towards that with the effect that the base game RTP drops a bit. I hope the above makes sense and that you feel you can trust but the operators and suppliers. If you are interested in learning more I can recommend NetEnt's Youtube series on how a slot is made (Dead or Alive 2). In episode one the cover the math aspects and in episode 4 the certification process. Find the first episode .Cheers, Fredrik
  12. @Livertool Yes, using this methodology to circumvent wagering requirements may lead to a bad experience when trying to withdraw the winnings. This particular action is not explicitly mentioned but I would advise not to use bonus funds when saving in-game bonus rounds. Here's a snippet of a relevant clause: The generic Terms & Conditions can be found here: https://www.unibet.com/general-info/terms#section-7 Cheers, Fredrik
  13. Hi @Oiva15 1) If you are playing with bonus money it is not allowed as it seen as a way to abuse the bonus by killing your bankroll and saving value in the games. 2) If you are playing with real money (not a bonus awarded by us) you are welcome to save your bonus rounds and play them anyway you want to. A word of caution; I would personally not save them too long in case anything would happen to the supplier or the game. Thank you @Rushbie for looping me in. Hope that answers your question! Fredrik
  14. Hi all and happy Friday, Quick question for you - which game are you most looking forward to being released? Personally I'd say Dead or Alive 2 - out on April 24th, but also very keen on trying Evolution's Monopoly. Cheers, Fredrik
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