Thanks for that ... I think of myself as reasonably smart but it had me totally confused. Anyway thanks for persevering. A few comments
1. Why does the front page of client that shows a great picture of loyalty progress link to that inaccurate document when you have such a better looking, more accurate and straightforward link that you should point to (the one you have sent me above)
2. Yes 5x, 12x etc is confusing so why not just show the min % rakeback at each level on the client where it is very prominent
3. The level bonuses are simple, tick that
4. The rakeback is paid in bonus points, got that ... but not too clear when added. Is it every two weeks? A gauge or little pic showing where I am (relative to next bonus points payout and how much) would be handy but not essential
Otherwise all good but definitely point 1 needs addressing imo
Thanks for sticking with me on this!