I have had this block put on my account also. Been a user for many years, but the wording indicates that i opened my account recently and did not do the paperwork. They seem to want a not older than 3 month copy of a bank account deposit that is from pension or wages or investments. If you are playing off savings, you get locked out of unibet it seems, i don't have that kind of transaction on my bank account. I have mailed support but got inconherent to non-existant answers It's a pity, i am one of the few whales that unibet makes tons of money from ( i would estimate 10K usd a month on average), but i guess they have too much money already so they don't really care. I recommend try out a bitcoin casino, they don't have these KYC blockings and the payout ratios are way better on slots anyways.