It’s both with pride and a sadness I announce that I was offered a position within the sportsbook team a little while ago and therefore won’t be working as a moderator anymore. Sportsbook was basically the only reason I moved to Malta and started working with Unibet 3 years ago and even though I don’t think it’s the right time to leave the community yet, I felt obligated to apply for the role while there was an open spot in the team – after all it was the position I aimed for when I started working in customer support
So, I guess the next question is “who will be my new poker ticket pusher replacing Marco”? Well, we haven’t found one yet. This also means that you won’t get rid of me until we find a new guy. I’ll ofc stay here and make sure the new moderator gets settled into the new job before I start working full-time in sportsbook but I’ll already begin with a bit of training from next week. It’s important to me to make sure the transition goes as smooth as possible so Jeppe doesn’t feel like he’s running the forum all by himself and hopefully, you guys won’t feel any difference if we manage to do it the right way.
I truly believe that many of you would do an awesome job as a moderator (how cool would it be if one of you pulled a @ReCorpH and joined the team!), but we’re facing an increasing level of customer support related queries in here which means that experience in CS is quite important for us, not paramount but something we would have in mind. Don't get me wrong, I don't want to ruin your hopes if you're thinking about applying for the role! Just saying that even though many of you seem like a perfect fit for the job and you know so much about Unibet and the community, there are many things you need to learn about, like backoffices, products, restrictions etc. and it would require a lot to get an understanding of everything and at the same time do your job in public.
I will be doing anything from training new agents to finding ways to improve the internal procedures as well as the customer experience. Product development will also be a part of the job where I hopefully will be able to work closer with you guys in the future and get some feedback and ideas on new projects.
This also means that Bucharest will be my last Unibet Open stop unless I somehow end up clicking on the right buttons, win a staff tournament again and join the fun as a guest. A great way to end my journey with the community for now. I’m so happy and proud to have been a part of this from the beginning and without sounding too cheesy and sentimental, I must say this is the best job I’ve had in my life so far and it’s just as much thanks to you guys as it is to the team and the whole idea of starting the Unibet Community.
@Marco-UnibetI feel a little sad tha you leave, but i understand and i'm happy you achieved your goal, i wish you the best. #muchlove
@Marco-Unibet thanks for all the hard work and effort you've put into the community and I hope you will enjoy your new job as much as you did this
Congrats @Marco-Unibet on getting the job you wanted within the Sportsbook team, well done
For sure it won't be the same without you working here but I wish you best of luck with the new job, also don't be a stranger and come and say "Hi" and remain involved on our lovely community as often as possible like Stubbe did
Congratulations on the new job!
Thanks for helping to create this fun community and for your endless patiance and excellent help with all our requests, complaints and feedback