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GGod New member
New member

So after withdrawl I need to verify my card. But the card number that appears on verification page don't match the card that I used to deposit and withdrawl so I just sent photos with my current card that one wich i used to deposit. Is it ok?

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Moderator
Moderator

Hi @GGod, welcome to the Community. 

From what I can see in the verification in your account, there are 2 cards registered and both of them are requested. One ending in the numbers 1704 and one in 9646. The pictures already attached to the case are very dark I'm afraid and they got declined. Would it be possible to provide the pictures of the cards ( front and back ) signed and made under either natural light or in a room that is well lit? This way we can maximize the success rate of the verification. The below illustration shows the covering requirements.

card truncation.jpg

Let us know if you have any additional questions

/Ray

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