I would like to add another angle to the constant verification problems.
Yes, it is rather inconvenient to wait weeks for verification (I am on day 12 now)...
...but it is borderline fraudulent to lock users while their bonuses are expiring. I have literally no way to satisfy the bonus requirements, which was the reason for my deposit in the first place. At the very least, the countdown for the bonus should be frozen while the account is blocked from playing.
I can't comment on this specific case but in general we can re-issue bonuses in cases where we have blocked an account pending verification. And what comes to documents, your case is on high priority but due to an influx of verification documents the informed times may vary. I will try to push this to have it sorted ASAP.