I am also having the same issue as well as being unable to access Racing. Your assistance would be much appreciated.
Hi @Anna_mk28 and welcome to the community
There's a request from our Player Safety team on your account, could you please send in a picture of your ID as well as a valid proof of address. This would be something sent from your bank or a utility bill, within the last 30 days. Is that possible for you to send to your local customer service team or upload through your account menu?