Hi @steffen1312, welcome to the Community. We would need you to contact us via the Live Chat function in order to be able to unblock your account in this case. Feel free to reach out to us any time, we are on 24/7
The live chat function is availeble in the "Help" section of your account and it will appear after you have navigated through the questions related to the issue you are experiencing. The "help" button is available in the top right corner of the homepage.