Hi @myth, I see there is some developement on your account due to a change of country. The guys in security would need a bank statement showing an IBAN that is linked to the credit card ending in 0862. For example a statement that shows one transaction made with the card mentioned. Can you please upload it and I'll mak sure that the funds remaining on your account get transfered?
as long as you pay no problem but when you withdraw money you suddenly have to prove that your bank account is as if you can deposit your money from someone else's account! 4 days to approve a document is a bit too long for me
That's not entirely true @Christine and it depends on multiple factors like deposited amounts, local regulation and many other factors. One important thing to remember is that we too are regulated by governements and European laws and act in acordance to the legal rules imposed over our processes in order to stay compliant. But I understand why these requests might come accross as a one sided, malicious request to most people, it's not though.