tom_green Posted May 8, 2019 Share Posted May 8, 2019 hi on saturday i played the 50 sat and took the rebuy straight away as i had 2x 50 ticketswhen i checked i still had one ticket and the 50 was taken from my balancei gave it the benifit of the doubt thinking maybe i chose the wrong optionwell on sunday i played the 4 sat on desktop and did the add on using a ticket and it worked just finethen on monday i played the 4 again on the mobile app and 100% chose the ticket option yet it did not use a ticket but took the money from my balancecan u check to see if this is a software bug for your mobile verisonthanks Link to comment Share on other sites More sharing options...
FreedoM Posted May 8, 2019 Share Posted May 8, 2019 @tom_green wrote: hi on saturday i played the 50 sat and took the rebuy straight away as i had 2x 50 ticketswhen i checked i still had one ticket and the 50 was taken from my balancei gave it the benifit of the doubt thinking maybe i chose the wrong optionwell on sunday i played the 4 sat on desktop and did the add on using a ticket and it worked just finethen on monday i played the 4 again on the mobile app and 100% chose the ticket option yet it did not use a ticket but took the money from my balancecan u check to see if this is a software bug for your mobile verisonthanks Tagging the mods @JeppeL, @RayL and @Stubbe-Unibet for investigation. Link to comment Share on other sites More sharing options...
Patric-Unibet Posted May 9, 2019 Share Posted May 9, 2019 Hi @tom_green ,we are aware of the issue even if we are not sure about the source of it, thanks for letting us know.I have added a premium of 54 EUR to your account and removed a 4 and 50 EUR ticket from your account instead to compensate for it.Thanks 1 Link to comment Share on other sites More sharing options...
tom_green Posted May 9, 2019 Author Share Posted May 9, 2019 Thanks a lot, appreciate it Link to comment Share on other sites More sharing options...
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