FeelsBadMan Posted November 29, 2018 Share Posted November 29, 2018 Hi, could you please postpone my 2 remaining UK Tour seats for 2019? I won't be able to make it to Manchester this time. Thank you.@RayL Link to comment Share on other sites More sharing options...
lovecorgi89 Posted November 29, 2018 Share Posted November 29, 2018 Hello. I took first place in the tournament yesterday. I won the Unibet UK TOUR SEAT 220 ticket. Can I in any way exchange this ticket for cash, cash game tickets or tournament tickets? Unfortunately, I have no financial means to go there. I am asking for an answer, what can be done in this matter. I will be very thankful for the answer.I've been on poker for a unibet for a long time now and I'm not really finding myself unfortunately. Everything is new to me. I'm sorry but I do not speak English well and the translator helps me. Please help. Link to comment Share on other sites More sharing options...
RayL Posted November 29, 2018 Share Posted November 29, 2018 @FeelsBadMan, @lovecorgi89, your requests have been forwarded and we are pending feedback on the matter :) Stay tuned. Former Community Moderator Link to comment Share on other sites More sharing options...
GR1ZZL3R Posted November 29, 2018 Share Posted November 29, 2018 Unfortunately @lovecorgi89 ticket exchanges have been stopped for the moment but if you ask @RayL or @JeppeL nicely they might look into your circumstances and try to help. 👍 1 "It turns out that 75% of all poker players think they play better than the other 75%." Link to comment Share on other sites More sharing options...
lovecorgi89 Posted November 29, 2018 Share Posted November 29, 2018 You are fast. Thank you very much and I am waiting impatiently for the decision :) Have nice day! Link to comment Share on other sites More sharing options...
MrMonkey Posted December 11, 2018 Share Posted December 11, 2018 Hi, I just won an unibet open package by reaching 1.25m points. I am living in Asia and would like to exchange the package for player points as I would like to use it for cashgames. Link to comment Share on other sites More sharing options...
Patric-Unibet Posted December 12, 2018 Share Posted December 12, 2018 Hi @MrMonkey,I have exchanged your package for bonus points now, you received your travel expenses already too.Thanks Link to comment Share on other sites More sharing options...
MrMonkey Posted December 12, 2018 Share Posted December 12, 2018 Thank you Link to comment Share on other sites More sharing options...
bezpo6taden Posted December 13, 2018 Share Posted December 13, 2018 Where can i see the full schedule of the UKTOUR 2019 ? Which cities same like this year or ? Link to comment Share on other sites More sharing options...
psrquack Posted December 13, 2018 Share Posted December 13, 2018 @bezpo6taden wrote: Where can i see the full schedule of the UKTOUR 2019 ? Which cities same like this year or ?I don't think the full schedule is officially confirmed yet. Link to comment Share on other sites More sharing options...
bezpo6taden Posted December 15, 2018 Share Posted December 15, 2018 Yep I serch for info but I dont see nothing yet. Link to comment Share on other sites More sharing options...
bergeroo Posted December 15, 2018 Share Posted December 15, 2018 please a stop in Nottingham this year. Don't miss out the Midlands again! 1 Link to comment Share on other sites More sharing options...
StarKebap Posted December 20, 2018 Share Posted December 20, 2018 HI, I won package to Sinaia. Can you change this package into bonus points? thank you Link to comment Share on other sites More sharing options...
VikingsAF Posted December 20, 2018 Share Posted December 20, 2018 @StarKebap You can't change packages into bonus points.Only if you win them trough challenges and you have a fair reason to why you can't make it. 1 I see now that the circumstances of ones birth are irrelevant... It is what you do with the gift of life that determines who you are. Link to comment Share on other sites More sharing options...
StarKebap Posted December 20, 2018 Share Posted December 20, 2018 ok. ty. didn't know )) Link to comment Share on other sites More sharing options...
Anarch9 Posted December 29, 2018 Share Posted December 29, 2018 Hi,I would like to exchange my UO package (which I did get through challanges) into cash and bonus points. I'm a bit too old and haven't proper language skills (without google translator :D ) to go for such trip, so it will be great if you could do this exchange for me.Thanks/html/images/emoticons/Asset1.png Link to comment Share on other sites More sharing options...
RayL Posted December 29, 2018 Share Posted December 29, 2018 Hey @Anarch9, the request is forwarded to the guys over at poker :). It should be done in a couple of days. /Ray 1 Former Community Moderator Link to comment Share on other sites More sharing options...
StarKebap Posted January 24, 2019 Share Posted January 24, 2019 Hi @RayL , @JeppeL I have a small problem. I won a unibet open package to Siania in an online satellite,with accommodation,1100 euro buyin and 250 travel money on account. On January 15th i recivied email from Kasia Scanlon .She wrote to me that I received 7 free nights in the hotel for participation to Battle o Chamipons. I sent back an email where i told her i already had free accommodation for 6 nights and i ask her what can i do with the second accomodation which she told me about, but she didn' respond to my email. I've been waiting a few days and call her. On the phone I told her about the whole situation, she told me it's possible to change second accommodation into challenge points.So can you change accommodation into challenge points? or what I can do with the second one? P.S. I have already passed the registration procedure for the package I have won in the satellite. Link to comment Share on other sites More sharing options...
Destroyer666 Posted January 24, 2019 Share Posted January 24, 2019 Hi,I just made the the challenge points for a package. Since I already have a package for Sinaia I want to move the second for a London package, but the support told me "transferring packages are no longer a possibility". So I will get points. Can you do something about this?I always want to be early when I plan my trips so I can get cheap flights and plan with family and work. Link to comment Share on other sites More sharing options...
Destroyer666 Posted January 25, 2019 Share Posted January 25, 2019 And this is silly because if I had not played for a few days I would have got the London package? Link to comment Share on other sites More sharing options...
RayL Posted January 25, 2019 Share Posted January 25, 2019 @StarKebap, I've contacted Kasia and she was already working on this for you :) @Destroyer666 I'm afraid that there is nothing we can do in this case, the terms are up there on the Unibet Open site. Former Community Moderator Link to comment Share on other sites More sharing options...
Destroyer666 Posted January 25, 2019 Share Posted January 25, 2019 So I lost €1000 by making the points a few days ahead. Great success. Link to comment Share on other sites More sharing options...
Patric-Unibet Posted January 25, 2019 Share Posted January 25, 2019 @Destroyer666 Sorry about that, the problem is that if we moved it now to London, you would probably win a London package through challenges in Q2 and then we would have to move that one as well, etc. That's one of the reasons we created the terms and conditions.Please keep in mind that the deadline for qualifiers for UO is usually about 2 weeks before the event, so you always have an orientation point in the future. However, cases like this happen rarely, where someone would win 2 packages for the same event through challenges.The value that you lost through the exchange is about 750€, as you get roughly 1000€ in bonus points + 250 EUR in travel expenses.Apologies for any inconvenience caused.Thanks Link to comment Share on other sites More sharing options...
FeelsBadMan Posted January 25, 2019 Share Posted January 25, 2019 @Patric-Unibet I'm sorry, I know this is none of my business but how is that even remotely fair. Telling him that the T&C is on the site, what could he have done better? He's going at the event, he's not deferring his original package, he's not converting it, not selling it, he didn't win multiple packages though the sattelitte system (if I understood his messages correctly), what was he supposed to do, stop playing on unibet after qualifying? I get that there's a bit of a management issue with being constantly qualified to future events, but punishing a player for playing sattelites or for playing for the challenge points seems silly. 750€ per quarter seems like a pretty large fee for this management issue. And the fact that everything would have been okay if he just stopped playing on unibet for a week makes it even more ridiculous, unibet has always been one of the most player friendly sites, and understanding and flexible when there are unavoidable issues or honest mistakes (I wouldn't count this as a mistake on his part tho, who would even think that you get punished for raking too quick) 5 Link to comment Share on other sites More sharing options...
Patric-Unibet Posted January 28, 2019 Share Posted January 28, 2019 Hey guys,you have some fair points here.I have discussed it with the team and we agreed, that we will update the T&C for cases like this.If any players wins two event specific Unibet Open packages through Challenges and uses the first one, the 2nd packages will be exchanged for 175,000 bonus points. If the player doesn’t use the first package, the second package will be exchanged for 100,000 bonus points instead.In your case @Destroyer666, you use your first package in Sinaia and won a second package for it through challenges, hence you are entitled for the full value of the second package.I have added 175k bonus points (you already received 250 EUR travel money) to your account.Thanks 5 Link to comment Share on other sites More sharing options...
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