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mp Rank 9
Rank 9

The problem is I have some other 2€ Unibet Open tickets which expire in november. Whenever I register these tickets are used, cant change this. And the ticked from mission will expire in some days.

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9 REPLIES 9
Moderator
Moderator

Hi @mp, welcome to the Community Smile
You can use the €2 Unibet open ticket tonight, there is a qualifier. They also run daily, shouldn't be a problem, or did I missinderstand your query?

UO.JPG

/Ray

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MadAdo Rank 18
Rank 18

@Ray-Unibet  the query is that "others" (which expiration is in November) 2e tickets are used instead of REWARD 3part of June missions ... if I interpret it correctly 😉 is this @mp  the case?

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mp Rank 9
Rank 9

Yes!

The wrong tickets are used, not the one which expires first.

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NMPfan Rank 19
Rank 19

@mp When you try to register to a relevant tournament you can click the drop down menu in the ticket field (the little down arrow next to "Ticket: Whatever ticket is selected, down arrow") and choose which one of your tickets (scroll down), that are valid for that tournament, you want to use for that specific tournament. If that ticket won't appear in that list at all when you try to register then it might be mistagged and might need re-issuing or something.

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mp Rank 9
Rank 9

Thank you, but I tried this already. The drop down menu does not work because these are multi buyin tourneys. You only can select the number of tickets there, not which.

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Moderator
Moderator

I've flagged this with our experts @mp, thanks for the report and the clarification. No need to worry either, we'll extend the one expiring as soon as we know what happened here. 

/Ray

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Unibet Poker Expert Patric-Unibet
Unibet Poker Expert

Hi @mp ,

thanks for pointing this out.

I have tested it and the system automatically chooses the ticket that you have the longest rather than choosing the one that will expire next.

It is a very particular bug, that won't have an impact often but I have added it to our bug list to get fixed.

In the meantime, I have extended your ticket by a good margin, so you won't have any issues with it expiring.

Thanks

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Betzcom Rank 13
Rank 13

Hi @Patric-Unibet ,

I have just discovered this problem when I regged for the UO2 about 30 mins ago. It took an Oct 23 ticket, instead of the ticket expiring tomorrow. I explored regging with the other tourneys today before discovering this thread.

Could you please extend/reinstate my ticket expiring tomorrow July 23 to Oct 23, i.e. basically put me in the position where everything worked properly?

Thanks for your understanding in advance,

Betzcom

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Unibet Poker Expert Patric-Unibet
Unibet Poker Expert