sgriff Posted September 27, 2019 Share Posted September 27, 2019 I was hoping to go to the Manchester leg but when I tried to view the webpage for details I am shown the error message below. I have queried this with support and they have advised that '16.2 Unibet reserves the right to make changes to the betting limits, pay-out limits and offerings and add or remove promotions at Unibet's discretion at an individual customer level. Any changes shall not relieve Unibet of its obligation to honour any outstanding obligations or wagers at the time of such change. - https://www.unibet.co.uk/general-info/termsWhen such restrictions apply it prevents you from accessing our promotional pages and is why you are viewing the page in question.I have provided an alternative link to our UK Poker Tour for the event in Manchester, for your reference. If you have any issues accessing, please ensure that you are logged out of your account'I have no idea why they have banned me :Veryangry:. The alternative link didn't work either. I did notice on the page before it shut down that there were poker promotions such as the one for the IPO. Does that mean I am not eligible for those? Obviously, if I am not allowed to even view the website then I won't be aware of these going forward even if I am eligible.You are ineligible to participate in promotions as per our Terms & Conditions. You'll be now taken to Unibet home page. Link to comment Share on other sites More sharing options...
FreedoM Posted September 27, 2019 Share Posted September 27, 2019 Try this link -> https://www.unibet.co.uk/promotions/poker-promotions/uk-poker-tour 1 Link to comment Share on other sites More sharing options...
sgriff Posted September 27, 2019 Author Share Posted September 27, 2019 Same result, unfortunately. Link to comment Share on other sites More sharing options...
FreedoM Posted September 27, 2019 Share Posted September 27, 2019 Tagging the mods @JeppeL, @RayL, @Stubbe-Unibet and @Patric-Unibet for some official help. :happyshy: 1 Link to comment Share on other sites More sharing options...
Livertool Posted September 27, 2019 Share Posted September 27, 2019 Are you banned from promos? If not then page has probably problem. If you are, clear cookies and other thingys after you log out and try again. That should help. Holy crap, i write like cs these days :scared: 1 Link to comment Share on other sites More sharing options...
FeelsBadMan Posted September 27, 2019 Share Posted September 27, 2019 Exactly what @Livertool said, log out and if it still doesn't work then clear cookies or try another browser. They can't stop you from viewing the page if they can't know that it's you viewing it. 2 Link to comment Share on other sites More sharing options...
WuDu Posted September 27, 2019 Share Posted September 27, 2019 @Livertool wrote: Are you banned from promos? If not then page has probably problem. If you are, clear cookies and other thingys after you log out and try again. That should help. Holy crap, i write like cs these days :scared:PAY DA MAN!@sgriff Where are you from? Captain-Sweden--58031Maybe that's the reason? 2 We're gonna win on so many levels! We're gonna win, win, win. You're gonna get so tired of winning, you're gonna say: "Mr. President please, we don't wanna win anymore, it's too much!" And I'm gonna say: "I'm sorry, we're gonna keep winning because we're gonna make America great again!" Link to comment Share on other sites More sharing options...
sgriff Posted September 27, 2019 Author Share Posted September 27, 2019 Thanks for the suggestions. 😃 I've tried accessing that page using another browser and that worked this time. Still baffled why I've been blocked from promotions in the first place. @Patric-Unibet Can you advise if this extends to poker promotions (and if so why?). I'm not bothered about casino play and sports bets so if Unibet want to ban me from them then whatever, but banning me from poker promotions would be a concern. 1 Link to comment Share on other sites More sharing options...
sgriff Posted September 27, 2019 Author Share Posted September 27, 2019 I forgot to say - I'm from England and haven't had problems before. 1 Link to comment Share on other sites More sharing options...
MetalWolf Posted September 28, 2019 Share Posted September 28, 2019 You ain’t been naughty have ya mate?? 🤣You going to Manchester then? Ill see you for a beer - if you’re allowed! Link to comment Share on other sites More sharing options...
GR1ZZL3R Posted September 28, 2019 Share Posted September 28, 2019 Seriously, it's probably just one of those annoying occassional blips. :Thumbsup: "It turns out that 75% of all poker players think they play better than the other 75%." Link to comment Share on other sites More sharing options...
sgriff Posted September 28, 2019 Author Share Posted September 28, 2019 @MetalWolf wrote: You ain’t been naughty have ya mate?? 🤣You going to Manchester then? Ill see you for a beer - if you’re allowed!Not that I'm aware of! Definitely going to Manchester as I've got 2 tickets and a hotel booked. I haven't been to a Unibet event since Dublin last year so looking forward to it. Would be good to see you there. 1 Link to comment Share on other sites More sharing options...
sgriff Posted September 28, 2019 Author Share Posted September 28, 2019 @GR1ZZL3R wrote: Seriously, it's probably just one of those annoying occassional blips. :Thumbsup:I'm definitely banned from promotions as support have told me. No idea why. I did have a grumble in the community area previously about the blind levels for the UK Tour being reduced to 30 mins, but I can't believe that I would be penalised for that. When I asked I was told 'I can only confirm that this was a business decision and has been made at the highest level.' :Scared:Even if it's nothing to do with Poker, it's still annoying as I will have to use a different browser if I wish to see promotion details in future (which means I probably wouldn't bother) or hope that I spot details in the community area. Link to comment Share on other sites More sharing options...
GR1ZZL3R Posted September 28, 2019 Share Posted September 28, 2019 @sgriff I really can't believe you would be banned for having a grumble, that would probably cut the available participants in half immediately. I hope you get to the bottom of this mystifying decision. 👍 1 "It turns out that 75% of all poker players think they play better than the other 75%." Link to comment Share on other sites More sharing options...
JeppeL Posted September 28, 2019 Share Posted September 28, 2019 @sgriff I guarantee that we'd never block you from taking part in promotions for something that you wrote on here, I just wouldn't do that without a very good reason!I'm looking into it on your behalf with the UK team, but due to it being weekend it'll take a few days before I hear back on whether or not this is an error, or if team UK really don't want you to take part in the promotions going forward :wonder:/Jeppe 2 Former Community Manager Link to comment Share on other sites More sharing options...
sgriff Posted September 28, 2019 Author Share Posted September 28, 2019 @JeppeL wrote: @sgriff I guarantee that we'd never block you from taking part in promotions for something that you wrote on here, I just wouldn't do that without a very good reason!I'm looking into it on your behalf with the UK team, but due to it being weekend it'll take a few days before I hear back on whether or not this is an error, or if team UK really don't want you to take part in the promotions going forward :wonder:/Jeppe@JeppeL Thanks for looking into this. Knowing the Unibet community staff I would have been staggered if I had been blocked. Just didn't sound like something you would do. Not sure why I've been banned. Certainly not for winning too much money on the betting 🤣 ; if anything potentially banned from the promotions for not betting enough. It's a shame that at the moment it's impacting on the poker side (by making the promotions page invisible unless I bother to load up another broswer). Link to comment Share on other sites More sharing options...
sgriff Posted October 13, 2019 Author Share Posted October 13, 2019 @JeppeL wrote: I'm looking into it on your behalf with the UK team, but due to it being weekend it'll take a few days before I hear back on whether or not this is an error, or if team UK really don't want you to take part in the promotions going forward :wonder:/JeppeHi @JeppeL Hope you are well.Is there any news about my ban? I'm still unable to view the poker promotions page. I'm still seeing the usual notice that I am banned from promotions. I've still no idea why I have been banned. Link to comment Share on other sites More sharing options...
RayL Posted November 12, 2019 Share Posted November 12, 2019 Hi @sgriff, sorry for keeping you waiting with an answer. I've checked and double checked with my colleagues in Marketing but I'm unable to find the mentioned block that might impede you from promotions. This seems to have been fixed a while back. Is this still persisting on your end? And is so, can you please PM me with a screenshot? /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
sgriff Posted November 18, 2019 Author Share Posted November 18, 2019 Hi @RayLAfter a couple of weeks I wrote directly to support and they arranged with the Poker Team for the block to be removed. I never did get an answer on why I was blocked in the first place, but the main thing was to get unblocked which happened so I'm happy. Link to comment Share on other sites More sharing options...
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