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E-sports(FIFA) and cash out

Hey stuff,

some days ago i bet on under goals and wanted to make a cash out. My bet was €1 and the cash oout option offered my €0.88. I was sure I will be lost the entire bet if I didn't use the option so i accepted the loss and clicked on the button. You have to wait some seconds before the cash out going through and during this time the offer was changed to 0.90. I immediately clicked on the button again, but offer jumped to 0.92. I clicked on yes asap but the offer was 0.94. This game lasted a while, offer changed every time during the processing period and I clicked on the accept changes -yes button aswell. So I have tried to make a cash out at 0.96, at 0,98, at 1, at 1,02, at 1,04, at 1,06, at 1,08, at 1,10, at 1,13. After that offer they have cancelled offering the cash out option due to the nearly end of the e-FIFA game (both halves were 6 minutes long).

My suggestion is: implementing an option/button you can accept all the cash out changes.

Thank you.

9 Comments
Rank 27

Is anybody here who take care of sportsbook suggestions or every staff member is responsible for poker development only @Stubbe-Unibet ?

Thanks.

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Unibet Poker Expert

The community team is responsible for passing on the ideas which get traction. For poker it's different, as we've got a few from the team dealing directly with it on here Smile

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Moderator

Hey,

I'll pass this on to Sportsbook who will review and let me know. Smile 

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Moderator
Status changed to: Investigating
 
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Rank 16

I don't think accepting ALL the changes is good. But having an option that allows to accept the positive changes should be fine.

Moderator

I think so as well. So ideally it would be: 

Tick a box on "Cash out xx.xx€ or above" and click cash out, and it will automatically accept the positive change on it, or "accept all cash out changes" so can be chosen either way. 

Unibet Poker Expert

Now I actually read the post. Just saw it was about sports and was busy.

There's already such option. Go to https://www.unibet.com/betting/sports/settings

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Rank 27

@ReCorpH: thank you.

@Stubbe-Unibet: I'm afraid that filter is good for placing a bet only and not for cashing out, but correct me if I'm wrong.

Unibet Poker Expert

@psrquack, that could definitely be the case. Have to admit I'm no longer an expert on the technical betting side of things Very Happy At least not when it comes to cashout and latest features - I'm a bit old-fashioned when it comes to betting Smile

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