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Lcm Rank 3
Rank 3

I have a £40 bonus active, but I cannot see how I use it. I’ve been trying to work it out for a few days and I think it expires today! 

I presumed it would show up as an option on a bet slip, but it doesn’t.

Please advise asap. Thanks. 

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9 REPLIES 9
Moderator
Moderator

Hi @Lcm, welcome to the Community Smile
The Bonus Money on the account can be wagered in Sports, Casino, Live Casino or Bingo. 
You can either place bets with the money on your account by clicking on the odds presented and entering an amount that you would like to wager, 

Wager.JPG

Or you can access the Casino Section and play there to wager the money which should appear in your balance. Are you not seeing the Bonus money on your account? What is the reason you are not able to wager it?
Wager 2.JPG

If you feel this answer helped you, feel free to give it an "Accept as Solution" Smile

/Ray

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Lcm Rank 3
Rank 3

Thanks Ray. 

On the betting slip I cannot choose to use the £40 bonus. If I insert £40 in the stake box it says insufficient funds in main account. 

I can see the £40 there under bonuses.

Perhaps I’m missing something here...

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Moderator
Moderator
Can you please share a screenshot of the betslip @Lcm? I'll gladly have a look.
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Unifeck Rank 3
Rank 3

Got the same issue, says insufficient funds. 

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Unifeck Rank 3
Rank 3

C72F2ED5-C523-4AE8-A279-A97B09FDC680.png

Funds are insufficient- add funds or reduce staket. Notice you cant bonus, runs out before play ends. Which is bull!

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Lcm Rank 3
Rank 3

I contacted Unibet through their chat and they said it was because they £40 bonus was due to expire. Weird as I had tried for a couple of days to use it. But they extended the offer and then I was able to use it. Hope this helps.

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Unifeck Rank 3
Rank 3

I did to but they wanted me to log on from different device. I dont have the possibility. Lame HeartHeartsHeart

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magicarp New member
New member

got the same problem

 

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Moderator
Moderator
Hi @magicarp, I see the issue was solved in the meantime by our colleagues in Customer service. Pleas let me know if there's still something we need to adjust.
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